Senior Product Manager, Marketing Technology

Chicago, IL, United States

Organization- Hyatt Corporate Office, Chicago

Summary

The Opportunity

Hyatt seeks an enthusiastic Senior Product Manager to join our Marketing Technology team where you’ll be part of a team that is passionate about personalization and AI/ML-driven marketing solutions to help our guests create memorable experiences. In this role, you will be collaborating closely with teams across digital to develop and scale products and services that are leveraged by our marketing teams to deliver exceptional experiences to guests. This is a highly technical position, and the right candidate should be passionate about learning how things work under the hood and be comfortable getting in the weeds with engineers to build creative and scalable solutions. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections across the organization with stakeholders, colleagues, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care For Our People

Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

Annual allotment of free hotel stays at Hyatt hotels globally

Flexible work schedules

Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

Paid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.

The Role

The person in this role will be overseeing a part of the marketing technology team’s platform and services that are responsible for delivering personalized experiences to the guests.As a member of the team, you will help us to achieve our goal of delivering the right content to the right person at the right time.You are a person who is passionate about gaining a deep understanding of how things work under the hood.

Define, maintain, and execute the product roadmap

Communicate effectively across the organization

Work cross-functionally to integrate products and services across the digital ecosystem

Develop, maintain, and enhance services responsible for content delivery and data collection

Track and report on performance against OKRs

Qualifications

Experience Required:

5+ years of experience in product management in the data, marketing, and customer engagement product space

Technical acumen and ability to understand technical concepts (APIs, ETL, service-oriented architecture, etc.)

Ability to build relationships with stakeholders from various functions

Experience Preferred:

Bachelor’s or master’s degree in science or technical related field

Experience working with APIs and other service layer technology

Experience with personalization or other AI/ML-based services

Experience with marketing platforms or other content delivery solutions

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

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