Support Administrator - Remote Work from Home and Client Site Work

Dallas, TX, United States

Job Description Job Description IT Support Administrator: Be the Tech Hero Customers Love!

Do you thrive in a fast-paced environment, love helping people, and have a knack for troubleshooting tech issues? We're seeking a bright and motivated IT Support Specialist to join our friendly, supportive team where you can feel valued and make a real difference. Your opportunity to grow in our company is limited only by your desire, motivation and performance.

About the Role:

Provide outstanding, friendly and efficient technical support to our select clientele remotely via phone, email, and screen sharing

Help maintain and nurture relationships with our customers and their staff

Support Windows systems, applications, hardware and basic networking

Proactive maintenance including patching and responding to monitoring alerts

Install, configure, and deploy hardware and software

Help plan and participate in new projects and deployments

Assist with maintaining security posture and business continuity preparedness

Maintain accurate documentation and keep track of tickets and resolutions

Periodic travel to client sites in the central region of Texas for on-site support and overnight projects

What you Bring:

Excellent communication and interpersonal skills with the ability to build rapport with users of all technical levels

A patient and friendly problem-solver who can explain complex technical issues in a way that non-technical people understand

Highly motivated to track issues through completion

A team player, collaborating with client contacts and your team to ensure smooth operations

Ability to work independently and use good judgment in all aspects of your work

A technology enthusiast eager to learn new things and apply them to daily work

A valid driver's license and the ability to travel periodically

Required Skills:

Highly experienced with Microsoft server and client operating system fundamentals including Windows 10, Windows 11, Server 2019 and Server 2022

Highly experienced with patch management of Windows and 3rd party software

Fundamentals of Active Directory management, group policy, file & print services, client/server networking

Software application support for end users

Basics of TCP/IP networking, routing, switching, firewall

Windows operating systems installation, configuration, support

Computer hardware and peripheral support

Bonus Point Skills:

Experience with IT in financial institution or automotive/motorsports/RV dealership

Wordpress installation, configuration, administration

Virtualization, server and storage hardware support

Basic to moderate Linux / Unix experience and common services

Perimeter firewall administration

Routing and switching administration

Other Requirements:

Must pass background check and have no convictions for any violent or financial crime

Must be able to lift 50 pounds from the floor to counter level

Be able to manipulate to their proper use basic hand tools

US citizen

Western Advanced Network Solutions is an Equal Opportunity Employer; employment is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, marital status, mental or physical disability or any other legally protected status.

Company Description Western Advanced Network Solutions, founded in 2000, is a small team of dedicated IT professionals with clients in New Mexico, Texas, Colorado and Wyoming and specializes in IT services to financial institutions.

We are a trusted and valued partner to our clients and continually seek ways to enhance their businesses through IT. We focus on fostering a limited number of excellent client relationships that are interesting and engaging for the team and pursue highly personalized service for our clients. We're passionate about what we do and we're looking for someone who shares our enthusiasm.

Our approach of combining technical excellence with smaller company size means you get to work on high-level technology projects without the internal bureaucracy and politics of large corporations. Enjoy flexibility in work times, time off and home office arrangements, a lack of office politics, and direct access to management. Company Description Western Advanced Network Solutions, founded in 2000, is a small team of dedicated IT professionals with clients in New Mexico, Texas, Colorado and Wyoming and specializes in IT services to financial institutions.\r\rWe are a trusted and valued partner to our clients and continually seek ways to enhance their businesses through IT. We focus on fostering a limited number of excellent client relationships that are interesting and engaging for the team and pursue highly personalized service for our clients. We're passionate about what we do and we're looking for someone who shares our enthusiasm.\r\rOur approach of combining technical excellence with smaller company size means you get to work on high-level technology projects without the internal bureaucracy and politics of large corporations. Enjoy flexibility in work times, time off and home office arrangements, a lack of office politics, and direct access to management.

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