Manager, Digital Channel, FHS, US&C
Jacksonville, FL, United States
About Restaurant Brands International:
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
Manager, Digital Channel, FHS, US&C - Jacksonville
Our Opportunity: Reporting to the VP Format Innovation and Catering, this position plays a key role in the development of a best-in-class catering platform for Firehouse Subs. This individual will be responsible for the development and management of the catering menu and packaging in collaboration with Innovation and Culinary teams. This individual is responsible for bringing concepts, backed by industry research, to reality, and ultimately creating a catering marketing calendar in collaboration with catering operations. This individual will work cross functionally with key stakeholders to ensure accurate and timely execution of catering initiatives.
Responsibilities
Develop and test catering product and packaging concepts for future calendar deployment in conjunction with the culinary and innovation team
Conduct industry research to guide innovation, product and packaging decisions
Incorporate product feedback from operations and guest feedback to improve catering product and packaging quality
Manage marketing execution roll-outs to ensure seamlessness from concept to deployment
Analyze data (Sales, Product Satisfaction, Catering Visits, profitability) to identify product & packaging opportunities and apply problem solving methodology to create solutions
Leverage internal & external data sources to understand market trends, market share, demographics, consumer preferences and price positioning
Build & update dashboards and reporting on key satisfaction metrics
Research and development of new product in collaboration with innovation and calendar planning
Create and present business learnings for internal stakeholders, including RBI leadership
Requirements: 3+ years of Restaurant or Catering marketing experience
Market research data tools (NPD, IRI, or similar)
Proficiency in Microsoft Office applications (Word, Excel and PowerPoint)
Ability to synthesize learnings and create decks for executive and cross functional teams
Ability to work in a fast paced, multi-task environment with competing priorities=
Must have excellent interpersonal, communication and writing skills
Comfortable in giving presentations to large audiences
Excellent organizational skills with ability to prioritize and handle multiple task
Willingness to take on new projects and initiatives
Possess a responsible, detail-oriented, results-driven work ethic
Is a Firehouse Subs Ambassador at all times
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
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