Sr HL7 Business Analyst

, NY, United States

Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise, Paragon, Altera TouchWorks, Altera Opal, STAR, HealthQuest and dbMotion solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Job Summary The position is responsible for creating the business and functional requirements necessary for technology solutions that meet customer needs, expected delivery dates, and quality standards. Provide support to clients via the telephone and/or Internet (e.g., instant message, email). Assess service issues and resolve technical problems through independent judgment and advanced problem-solving skills. Essential Functions/Major Job Responsibilities Requirements gathering, analysis, design, implementation, testing, deploying and debugging of applications and interfaces.

Experience in Sunrise elink/ISS, HL7 Standards

Possesses functional knowledge of assigned application technology including version releases, industry standards and legal & regulatory requirements

Works under the direction of the Manager to provide application solutions for assigned business areas

Interacts with the business stakeholders and subject matter experts, internal and external as appropriate, in order to understand their problems and needs

Follows all Standard Operating Procedures SOP's (i.e. Patient Safety and Compliance)

Diagnoses and resolves client questions or problems over the telephone/Internet in the areas of system configuration/setup, product functionality and bugs/enhancements

Interacts with business stakeholders, internal and external as appropriate, to understand new business requirements and enhancement requests

Communicates effectively with all parties related to assigned process area

Achieves established goals

Translates business requirements into product-specific designs and configuration, detailed requirement specifications and use cases, provides accurate and timely information and appropriate notification as required

Delivers functional specifications, design documents, business process workflow and related documentation for new development projects and/or enhancement and modification requests

Participates in the software build and/or configuration process and testing process

Designs and executes functional, integration, and regression test plans for new application functionality, product releases and enhancement and regulatory modifications using business scenarios and user cases, as appropriate

Ensures programs meet business specifications

Reviews vendor provided documentation and user manuals needed to support the product, as appropriate

Escalates any disconnects between client expectations, the contract and Allscripts' interests

Participates in user focus groups and requirements workshops, vendor training and demonstrations

Improve solutions by studying current practices; designing modifications; writing specifications, as appropriate

Conduct and coordinate financial, product, market, operational and related research to support strategic and business planning within the department, as appropriate

Knowledge transfer and documentations of issue resolution with other team members to improve overall team education level and productivity

Take complete ownership for the assigned tasks, including escalations, and proactively inform the progress of the project / task to all stakeholders

Works with business stakeholders on complex issues related to special expertise and is often chosen by management to handle SEV1 / Critical cases in the area of expertise, if appropriate

Acts as a mentor for the team, guiding more junior staff in terms of how to manage clients in potentially billable situations in his/her area of expertise, if appropriate

Works directly with 3rd party vendors and cross functionally internally

Possess advanced level knowledge of assigned applications or solutions and develops knowledge content, acting as the go-to person for other team members

Performs root cause analysis in his/her area of expertise and suggests to leadership potential billable cases, if appropriate

Escalation duties as needed, assigned by leadership

Work independently and with mentors/peers to gather and translate business requirements into product-specific designs and configuration, detailed requirement specifications and use cases while expanding assigned application expertise and knowledge of products/solutions and business processes

Able to independently conduct financial, product, market, operational and related research to support strategic and business planning within the department, as appropriate

Independently create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement

Provides formal training to team members and documentation as needed

Job Requirements Education Bachelor's Degree Preferred Work Experience Additional Work Experience 4-7 years relevant work experience Preferred. Typically 2-5 Years Healthcare Industry Experience Preferred Working Arrangements Standard work week or as defined by assignment requirements

Primarily works in standard office environment or remotely

May require after-hours, on-call support and/or holidays

On-call and after hours work during peak times including end of month/quarter/year; during this time PTO is limited to meet business needs

Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: [email protected] https://www.alterahealth.com/legal/privacy-policy/

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