Technical Support Engineer_

Peachtree Corners

**Job Family:** Customer Services

**Req ID:** 424009

**Position Title:** Technical Support Engineer

**Location:** Harleysville, PA or Elk Grove Village, IL or *Peachtree Corners, GA

**Are you looking for a company that empowers talent?**

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation!

From Day 1, you are empowered to create an impact with your full potential and creativity to make a difference for tomorrow.

We truly have an inclusive and diverse team culture where you can be yourself. Our extensive global presence offers a diverse range of career opportunities across various industries, nations, and job domains, empowering our workforce to continuously enhance their skills and stay competitive.

Create a better tomorrow with us!

The Technical Support Engineer is the expert on the products that managers the calls that comes through the technical support hotline through the dispatch team. The focus is the customer, which could be a homeowner or distributor and the focus is the product—electrical controls and LV products.

**You will make impact with the following responsibilities:**

+ Performs product support to customers remotely via phone, e-mail, and other forms of communication.

+ Completes on-site and in-house troubleshooting for complex products and other related products to customers.

+ Performs in active programs to increase customer satisfaction.

+ Performs in communicating product knowledge to different levels of understanding.

+ Completes available training for new product and upgrades and strives to prepare to use training to understand and communicate knowledge to customers as they relate to product support.

+ Ability to enthusiastically take ownership of job responsibilities in both communication and administrative requirements and to meet individual and team KPI goals.

**You’ll win us over by having the following qualifications:**

**Basic Qualifications:**

+ 3 plus years of experience in support of electrical products including circuit protection and controls.

+ BS in electrical engineering, mechanical engineering degree or related field.

+ Must be comfortable working after hours if needed.

+ Must be eligible to work in the US with no sponsorship now or in the future.

**Preferred Qualifications:**

+ Knowledgeable in electrical power distribution, electrical controls, and industrial communication.

+ Candidate must have a strong understanding of items posed by parties in the electrical industry, Responsibilities will include but not limited to; interpreting operations and maintenance manuals, and effectively bring wiring, troubleshooting and application solutions to customers over the phone or via email.

+ Candidate should also have strong communication and administration skills, good work ethic, and be a consummate team player.

+ Prefer knowledge in circuit protection, electrical control products, power distribution, however will consider knowledge in power monitoring, industrial communication and networking.

+ Candidate will be expected to provide a high level of technical phone support on multiple product categories to both internal and external customers.

+ Expectation will be to demonstrate broad knowledge in field of expertise after completion of product training and assignments. Training could be from, manuals, Business Unit presentations or peers.

+ Removed line.

+ Demonstrates knowledge of organization's business practices and issues.

+ A degree MAY be substituted for experience, where applicable.

+ Efficient administrative skills with strong communication and interpersonal skills.

+ Self-motivated, team oriented and collaborative.

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

**Benefits and Perks:**

+ Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: enefitsquickstart.com/siemens/index.html

+ The pay range for this position is $58,500 - $100,400. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Create a better #TomorrowWithUs

**About Siemens:**

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

**Our Commitment to Diversity, Equity, and Inclusion:**

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

\#LI-AB1

**Equal Employment Opportunity Statement**

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

**Reasonable Accommodations**

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accomodation for disablity form (iemens.com/us/en/company/jobs/search-careers/accommodation-for-disability.html) If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

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Applicants and employees are protected under Federal law from discrimination. To learn more, Click here (ol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .

**Pay Transparency Non-Discrimination Provision**

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (ol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) .

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