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Flock Safety
Little Ferry, NJ, United States
Who is Flock? Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted
Job Source: Flock SafetyAnecdotes A.I Ltd.
New York, NY, United States
We are looking for a proactive and experienced Customer Success Manager to join our US based team. As a CSM at anecdotes, you will be responsible for ensuring our clients achieve maximum value from our solutions, guiding them through implementation, providing ongoing support, and serving as a liaison between the client and internal teams. Your ro
Job Source: Anecdotes A.I Ltd.Ontra
Little Ferry, NJ, United States
Ontra is a remote-first company, with access to coworking spaces and offices in a few key cities for employees who may prefer in-person working options. We value connection, investing in opportunities for in-person and virtual gatherings with your Ontra colleagues. We currently are able to hire exclusively in the locations listed below. Select job
Job Source: OntraCHAOS LABS INC
New York, NY, United States
Chaos Labs is the first automated, on-chain economic security system enabling crypto protocols to optimize risk management and capital efficiency while protecting user funds. We use world-class custom EVM simulations to understand protocol mechanics and scenario implications. Leading protocols, including Aave, GMX, Benqi, Osmosis, Uniswap, and mor
Job Source: CHAOS LABS INCRedgate Software
Jersey City, NJ, United States
Overview: Redgate Software: Join us in solving the complex challenges of database management across the DevOps lifecycle on any database, any platform, anywhere. The data community knows it can trust Redgate to balance speed to market, collaboration across teams and the protection of business-critical data. Our portfolio of solutions helps organiz
Job Source: Redgate SoftwareChoreograph
New York, NY, United States
Description WHO WE ARE Choreograph is WPP's global data products and technology company. We're on a mission to transform marketing by building the fastest, most connected data platform that bridges marketing strategy to scaled activation. We work with agencies and clients to transform the value of data by bringing together technology, data and a
Job Source: ChoreographColumn Software, PBC
New York, NY, United States
Column is looking to hire a full-time Customer Success Manager (CSM) to join our Customer Experience team. The CSM will report directly to our CSM Team Lead Manager, Enrique Diaz, and should be excited about building relationships and fostering trust.The Customer Success Manager (CSM) will be entrusted with cultivating trusted, proactive relations
Job Source: Column Software, PBCGrata
New York, NY, United States
Overview We're looking for a customer-centric, energetic and highly-motivated individual to join our Customer Success Team. The ideal candidate should have a proven track record of account management, maintaining high customer renewal rates as a result of ongoing customer engagement, leadership, and outstanding communication skills. As a CSM, you
Job Source: GrataLittle Ferry, NJ, United States
OneSignal is a leading omnichannel customer engagement solution, powering personalized customer journeys across mobile and web push notifications, in-app messaging, SMS, and email. On a mission to democratize engagement, we enable over a million businesses to keep their users - including readers, fans, players and shoppers - engaged and up to date by delivering 12 billion messages daily.
1 in 5 new apps launches using OneSignal! We support companies in 140 countries, including Zynga, USA Today, Bitcoin.com, Eventbrite, Tribune, and many more - from startups and small businesses just getting off the ground to established companies communicating with millions of customers.
We’re Series C, venture-backed by SignalFire, Rakuten Ventures, Y Combinator, HubSpot, and BAM Elevate. We offer remote work as the default option in the United States in California, New York, Pennsylvania, Texas, Utah and Washington. As well as in the UK and Singapore - with plans to expand the locations we support in the future. Some roles are hybrid roles and will be listed as such. We have offices in San Mateo, CA and London, UK, and offer flex seating options for employees to work together in-person where we don't have offices. Hiring in Singapore is done in partnership with a local PEO.
OneSignal has a lot of the great tech startup qualities you'd expect, but we don't stop there. Our massive scale and small team, emphasis on healthy life balance and kindness in all our interactions, and focus on ownership and personal growth make OneSignal a uniquely great place to work.
About The Team:
OneSignal is seeking a versatile Customer Success role to help manage our US Enterprise business by leading implementation and successfully increase the value our partners achieve by messaging their customers. Join us in scaling our enterprise business!
Your responsibilities will include working closely with product, customer support, and sales to onboard, integrate, and scale the OneSignal service for our biggest US Enterprise partners. The role is focused on retaining/growing an assigned book of customers.
What You’ll Do:
Responsible for retaining and growing 20 to 40 Customers
Build relationships up and across the organization to achieve success goals
Contribute to customer onboarding
Lead customer business reviews
Write & publish customer feedback internally to support product roadmap
Collaborative, team-oriented mindset is a requirement
Skills and experience:
3+ years experience in an account management (customer success) role; ideally with a B2B SaaS product
Experience working with Salesforce, Gong, and Vitally
Understand customer messaging and the user journey is a plus
You’re highly collaborative with a deep sense of ownership and accountability
You have excellent written, verbal, and visual communication skills with serious attention to detail and strong organizational skills
Rollup your sleeves, versatile mindset
The New York and California base salary for this full time position is between $95,000 - $110,000 with an expected On Target Earnings (OTE) between $125,000 and $140,000/year. Your exact starting salary is determined by a number of factors such as your experience, skills, and qualifications. In addition to base salary, we also offer a competitive equity program and comprehensive and inclusive benefits.
Qualities we look for:
Friendliness & Empathy
Accountability & Collaboration
Proactiveness & Urgency
Growth Mindset & Love of Learning
In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on 'protected categories,' we also strive to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place in our workplace.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on OneSignal. Please inform us if you need assistance completing any forms or to otherwise participate in the application and/or interview process.
OneSignal collects and processes personal data submitted by job applicants in accordance with our Privacy Policy - including GDPR and CCPA compliance. Please see our privacy notice for job applicants .
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Email Alert for Customer Success Manager jobs in Little Ferry, NJ, United States
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