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Gunder
Boston, MA, United States
**Gunderson Dettmer** **Technical Support Specialist** **IT - Boston, MA - Full Time** **Gunderson Dettmer** is the only business law firm of its kind - exclusively serving the global venture capital and emerging technology marketplace. With more than 400 attorneys in ten offices - from Silicon Valley to Singapore - we innovate for innovators, acce
Job Source: GunderThe MathWorks Inc
Natick, MA, United States
MathWorks staff enjoy a hybrid work-from-home model featuring both home-office flexibility as well as in-office meeting days for optimized collaboration. As a Technical Support specialist, you will have the opportunity to perform all aspects of Technical Support related to the normal day-to-day requests of MathWorks' customers regarding Installati
Job Source: The MathWorks IncSICK, Inc.
Roxbury
Job Description Job Description ABOUT SICK: SICK is a leading global provider of intelligent sensors, systems, and services for factory, logistics, and process automation applications. With more than 1,000 patents, innovation and technology are at its core. This focus on innovation and “Sensor Intelligence” have allowed SICK to devel
Job Source: SICK, Inc.Spark Shipping
Boston, MA, United States
Here at Spark Shipping we're looking for a Customer Support Representative to join our fully remote team. We are looking for team members who are comfortable with and motivated by the opportunity to work remotely. At Spark Shipping we help eCommerce retailers automate the connections with their suppliers. Our service is a core mission-critical app
Job Source: Spark ShippingSpark Shipping
Boston, MA, United States
Job Description Job Description Here at Spark Shipping we're looking for a Customer Support Representative to join our fully remote team. We are looking for team members who are comfortable with and motivated by the opportunity to work remotely. At Spark Shipping we help eCommerce retailers automate the connections with their suppliers. Our serv
Job Source: Spark ShippingSmartsheet
Boston, MA, United States
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Job Source: Smartsheet3Play Media
Boston, MA, United States
**Technical Support Specialist** at 3Play Media 77 N Washington Street, Floor 2, Boston, MA 02114 ****About the Job**** Were looking for a motivated, analytical individual to help us ensure our customers exceptional product experience. Customer happiness is the driving force of our success, and it takes a lot of thought, care, patience, persistence
Job Source: 3Play MediaMathWorks
Natick, MA, United States
Summary MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding. Math
Job Source: MathWorksStoughton, MA, United States
Job Description Job Description ABOUT SICK:
SICK is a leading global provider of intelligent sensors, systems, and services for factory, logistics, and process automation applications. With more than 1,000 patents, innovation and technology are at its core. This focus on innovation and “Sensor Intelligence” have allowed SICK to develop products for every phase of production in the automotive, packaging, electronics, food and beverage, consumer goods, storage and conveyor, robotics, material handling, oil and gas, chemical, power, maritime industries and more. In addition, SICK’s focus on Sensor Intelligence allows us to make Industry 4.0, or the Industrial Internet of Things, a reality for their customers.
BENEFITS:
At SICK, we believe that our employees are the key to achieving our mission and values. SICK’s benefit package has long been recognized and valued because of its comprehensiveness and competitiveness in the market. To help our employees make the most of their overall well-being, we are thrilled to provide an outstanding rewards package! Click here to view more about our benefits!
POSITION SUMMARY:
This position is primarily responsible for providing initial technical support to the Strategic Industry Teams and/or customers, upholding a positive representation of SICK, and providing a level of service that exceeds expectations.
RESPONSIBILITIES:
Provide continuous technical support for assigned products, systems, and services to SICK direct sales teams, distributors, and/or customers through telephone conversations and written communication.
Knowledgeable on end-user technical support including “how-to” questions, routine maintenance activities, configuration, upgrades, minor enhancements, customization, features, and functionality.
Knowledgeable on SLA for key customers, priorities, and emergency escalation paths. Proficient at gauging the difficulty of requests while considering priority.
Primary phone and email support role to solve customer needs and requests promptly while striving to exceed department responsiveness goals.
Provide internal and external customers with answers to general questions regarding sales tools, product specifications, product information, etc.
Handle basic customer situations upholding and/or improving customer perception of SICK, solve, or escalate as appropriate, customer problems as expeditiously as possible.
Review technical support documents, application solution write-ups, FAQs, and other supporting materials.
Answer customer phone calls professionally and consistently; interface customer calls with the CRM system.
Use CRM system for all customer and sales process data to ensure proper documentation and retention.
Guide customers to the best resources to fit their needs including technical support, distribution information, and other relevant information the customer may require.
Provide a highly responsive service oriented interface for Field Sales, distributors, and customers.
Document and escalate recurring themes found in customer comments and/or complaints, ensure the information is given to the right people to resolve problems.
Conduct post-sale customer surveys in order to determine their satisfaction with equipment and answer any questions regarding problems or issues; document information gathered in CRM.
Carry out other duties and responsibilities as may be assigned or required.
QUALIFICATIONS:
Education and Experience:
Two-year technical degree or equivalent technical customer service experience required.
Engineering degree preferred.
Demonstrated ability to interact with customers successfully preferred.
Other Qualifications:
Able to communicate effectively within the organization as well as with customers regarding technical issues.
Computer proficiency with Microsoft (Word, Excel, Outlook, PowerPoint) and Internet applications.
Occasional travel for training and customer interactions (up to 20%).
Able and willing to work alternative schedules including weekend, and on-call hours as needed.
Legally permitted to work in the United States.
Able to work in a general office environment.
CORE COMPETENCIES:
Ethics and Integrity Personal Growth and Learning, Customer Focus, Personal Accountable, Building Effective Relationships
If you thrive in a fast-paced, team-oriented work environment that offers challenges and the opportunity for growth, we are the place for you! SICK has several locations throughout domestic US and offers competitive wages and an excellent benefits program. Qualified candidates can apply online by clicking the apply online button. Visit us at www.sickusa.com.
Affirmative Action (AA)/Equal Opportunity Employer (EOE) M/F/D/V
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Email Alert for Technical Support Specialist I jobs in Stoughton, MA, United States
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