DESKTOP SUPPORT ENGINEER

Seattle, WA, United States

Innova Solutions is immediately hiring for a Desktop Support Engineer

Position type: Full-time Contract

Duration: 12 Months

Location: Seattle, WA 98109

As a Desktop Support Engineer , you will:

The Specialist IT Site Services is responsible for IT Site Support activities. As part of this role, you will take part in daily operational support activities along with augmented support technicians, additionally providing guidance and leadership to ensure a smooth execution of service delivery. The role will report to the regional Site Services Delivery Manager (SDM). The successful candidate will have a relentless passion for customer service and technology and a strong focus to deliver exceptional IT Support to our workforce within our process framework.

Top Skills:

• Good technical knowledge and previous desktop support experience

• Strong analytical and problem-solving skills for technical issues

• Previous customer support experience with strong interpersonal and communication skills, both written and verbal, with the ability to effectively sequence priorities.

• IDF Experience

• Office365 Experience

• Experience working in a large corporate environment preferred

Key Responsibilities

• Responsible for delivering a user centric IT Concierge experience.

• Responsible for Site Support ticket queues with a focus on maximizing the value of the end-to-end customer journey.

• Provide direction and coordinate with Site Support staff in alignment with the SDM.

• Active participation in ticket-based site support activities (device staging, technical troubleshooting and repairs, workplace setup, etc.)

• Responsible for accurate inventory of all supported assets in stock

• Coordinate activities with local, internal, and 3rd party stakeholders and vendors in alignment with SDM

• Support the SDM with specific project related tasks as well as bringing relevant topics to the SDM's attention.

• Provide smart hands support to include rack and stack activities, patching, and network troubleshooting.

• Ensuring data rooms are kept secure, clean, and orderly as per policies and guidelines on a consistent basis.

• Contribute to improve the end-to-end customer journey via Continuous Service Improvement and process optimization.

• Contribute to knowledge management as an author or reviewer as necessary.

• Help identify to and with the SDM, areas for improvement through learning the business and its needs.

Qualifications & Experience :

• Good technical knowledge and previous technical support experience

• Strong analytical and problem-solving skills for technical issues

• Supporting a qualified environment such a Manufacturing Facility and experience in supporting regulatory audits/inspections.

• Ability to work collaboratively with colleagues, augmented staff, and third-party vendors.

• Ability to work in a fast paced, dynamic environment balancing demand.

Vinay Bhatiya

Associate- Recruitment

PAY RANGE AND BENEFITS:

Pay Range*: $32.00 - $37.00 per hour.

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)

ClearlyRated® Client Diamond Award Winner (2020)

One of the Largest Certified MBE Companies in the NMSDC Network (2022)

Advanced Tier Services partner with AWS and Gold with MS

Website : https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected] or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Thanks,