Enterprise Resource Planning (ERP) Program Director_

Charlotte

Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

**Strategic Planning:**

Collaborate with IT leadership, business leadership, internal and external subject matter experts to define and align the ERP strategy with Xylem’s and IT’s overarching strategies. Continuously seek to improve the ERP ecosystem and streamline operations to improve performance, reduce costs and increase agility to respond to changing business needs.

Develop a roadmap that expands, reduces or sustains the ERP footprint through consolidation, replacement, upgrades and other means, both with and without significant investment, gaining consent and engagement from senior leadership, and communicating regular updates on progress across all ERP related initiatives.

Follow established development methodologies and best practice enterprise architecture standards to harmonize the ERP strategy with the overarching Xylem information systems architecture, standards and strategies. Participate as a key contributor to the ever evolving Xylem enterprise architecture and information framework, working collaboratively across the various IT service delivery teams.

**Development and Operations:**

Oversee the ERP Program organization that provides global development, configuration and operational support. Collaborate with Enterprise Applications process leaders to manage demand, set priorities, estimate and deliver projects within scope, schedule, budget and quality metrics. Ensure the security, availability and performance of the ERP landscape.

Build innovative solutions to reduce complexity and simplify the application landscape. Source internal and external technical resources. Balance business needs with effective and agile software development practices. Establish standards and tools across the ERP team based on industry best-practices, leveraging both agile, iterative and waterfall development methodologies and DevOps processes as appropriate.

Partner with enterprise applications process leads, integration, master data management, database administration, infrastructure and security teams, business subject matter experts and external vendors to provide end-to-end support of global ERP applications and supporting systems and services. Help establish global Service Level Agreements (SLAs) and ensure they are met or exceeded. Monitor and report on SLA performance. Ensure response to escalated issues/incidents.

Oversee project management activities for ERP projects where needed. Collaborate to standardize key processes and systems. Ensure adherence to all defined policies, procedures and standards. Ensure ERP inventory and documentation are current and accurate. Collaborate with the Training and Communications team to provide ERP eLearning to end users.

Stay current on new technologies impacting the ERP ecosystem. Research and continuously improve ERP functionality, availability and performance. Participate in architecture committees. Ensure maximum, measured efficiency and effectiveness of ERP systems.

**Staff Management:**

Manage the budgets associated with the ERP Program staff. Provide training, coaching, mentoring, supervising and evaluation of staff to maintain optimum performance of job duties. Create accountable, motivated and continuously learning teams. Ensure the successful transfer of knowledge from the existing and future ERP systems. Coach direct reports to develop, nurture and build solid relationships with their business partner counterparts. Ensure collaboration and efficiency between internal and external team members. Resolve all issues and points of conflict within your team, the business partner organization, and escalate to leadership as required.

**Vendor Relationship Management:**

Work collaboratively with the VMO to develop, manage and nurture solid relationships with external technology partners providing ERP products and services. Support the evaluation and selection of new vendors as needed to execute ERP strategy. Measure and monitor the ERP vendors and how they meet or exceed service delivery SLA metrics. Ensure delivery, reliability, quality and accuracy of estimates and time lines. Act as the escalation point for vendor issues related to ERP technologies. Lead and coach ERP managers in successful vendor relationship management.

**Governance**

Contribute as a member of the Enterprise Back Office Solutions leadership team. Represent the ERP team in governance bodies, including architecture, change and demand management committees and strategy discussions. Ensure compliance to all statutory and legal requirements in countries where ERP systems are used, and provide support to Corporate Audit’s efforts in conducting and continuously improving the risk management activities across ERP systems. Help establish and participate in ERP System User Groups.

Ensure adherence to Xylem’s Smart Steps project management methodology, support business case development and approve relevant project documentation.

**MAJOR ACTIVITIES:**

Comply with all regulatory, Legal and Human Resources mandates. Assure all established mandates are adhered to by staff. Lead the Xylem Global ERP Program providing development, configuration and operations services. Develop and align the strategy for global ERP systems with both Xylem business strategy and enterprise architecture. Provide vision, leadership and management for developing, implementing and servicing ERP systems. Establish and foster solid relationships with service and software vendor partners. Ensure the success of all ERP projects through direction, coordination, implementation, execution, control and completion of projects, ensuring consistency with company strategy, commitments and goals. Contribute to project estimates, assign resources to projects, conduct feasibility studies, and participate in technical solution evaluations. Oversee operational activities of the virtual ERP team.

Be accountable for ERP system design, development and configuration, unit and system testing and deployment, ensuring quality products and services. Ensure the safe deployment of all application changes, releases and upgrades in the ERP system landscape.

Ensure successful Level 2 and Level 3 application support activities. Establish and ensure that SLAs are met or exceeded for all ERP systems. Proactively monitor and report on SLA performance.

Collaborate with the Training and Communications team to develop effective e-learning training materials and delivery methods.

Lead monitoring activities for all ERP systems to ensure conformance to local statutory requirements and corporate policies and standards. Stay abreast of current rules in ensuring compliance.

Keep current with new technologies and trends. Review and evaluate the capabilities of existing systems and recommend solutions for replacing or improving ineffective systems or processes. Identify and implement best practices across the ERP organization.

Manage direct reports and the virtual ERP team to deliver solutions to meet business needs. Provide training, coaching, mentoring, supervising, training and evaluation of staff.

Provide appropriate information for input to department budget process. Manage within budget, or obtain business partner and IT upper management support for out of budget expenditures. Keep spending aligned with corporate policies. Collaborate with the PFA assigned to IT who facilitates the financial aspects associated with IT’s operations.

Contribute to the definition of IT standard processes and procedures. Assure all established IT standards, processes, procedures, and guidelines are adhered to by staff. Perform related duties and fulfill responsibilities as required.

Salary range:

$136,500.00 - $245,500.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We embrace diversity and prioritize our employees' well-being through our DE&I initiatives and Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation