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Palo Alto Networks
Plano
Job Description Job Description Company Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challengin
Job Source: Palo Alto NetworksSwisslog Holding AG
Allen, TX, United States
Responsible for performing preventive, predictive, and reactive maintenance tasks on the system. The Technician is also the first line of defense in a machine down or error recovery situation. The Technician is required to record all work and activities performed as work orders. Work orders will be completed and stored using the CMMS system. The Te
Job Source: Swisslog Holding AGHewlett Packard Enterprise Development LP
Plano, TX, United States
Technical Support Engineer page is loaded Technical Support Engineer Apply locations Plano, Texas, United States of America time type Full time posted on Posted 2 Days Ago job requisition id 1173075 Technical Support EngineerThis role has been designated as ‘Remote/Teleworker’, which means you will primarily work
Job Source: Hewlett Packard Enterprise Development LPLifeScience Logistics
Dallas, TX, United States
RESPONSIBILITIES : Act in accordance as a system owner and/or subject matter expert (SME) for LSL’s WMS, DMS, and TMS software as it relates to DSCSA serialization Manage all client/customer product serialization activities of WMS, DMS, and TMS across business units Analyze, research, and resolve escalated level 3 WMS, DMS, and TMS serialization
Job Source: LifeScience LogisticsRhapsody
Dallas, TX, United States
About Rhapsody: Healthcare is innovating and you can be a part of it. Getting data from one provider to another, or from a provider to a health insurance company, is harder than it should be. Our mission is to change this - to accelerate innovation by easing the data access burden. Imagine developing solutions that accelerate digital transformatio
Job Source: RhapsodyTipalti
Plano, TX, United States
Position Summary As a Technical Support Engineer, you will take ownership of technical escalations and act as the central point of contact for various operational teams. Your primary focus is helping our customers make the best use of our global financial automation platform to conduct their business without any disruptions. Your focus will be on t
Job Source: TipaltiRhapsody
Dallas, TX, United States
About Rhapsody: Healthcare is innovating and you can be a part of it. Getting data from one provider to another, or from a provider to a health insurance company, is harder than it should be. Our mission is to change this - to accelerate innovation by easing the data access burden. Imagine developing solutions that accelerate digital transformatio
Job Source: RhapsodyLifeScience Logistics LLC.
Dallas, TX, United States
Act in accordance as a system owner and/or subject matter expert (SME) for LSL’s WMS, DMS, and TMS software as it relates to DSCSA serialization Manage all client/customer product serialization activities of WMS, DMS, and TMS across business units Analyze, research, and resolve escalated level 3 WMS, DMS, and TMS serialization problem cases. Perfor
Job Source: LifeScience Logistics LLC.Plano, TX, United States
About the job
As a Senior Technical Support Engineer, you will take ownership of technical escalations and act as the central point of contact for various operational teams. Your primary focus is helping our customers make the best use of our global financial automation platform to conduct their business without any disruptions. Your focus will be on timely investigation and resolution of highly complex and technical issues in collaboration with the engineering and product teams while ensuring best customer experience.
What you’ll do
Provide expert technical support to our internal operational teams, specifically addressing payment-related issues.
Play a pivotal role in upholding customer trust by consistently working alongside our internal operations teams to address a diverse range of complex use cases until resolution.
Take charge of technical escalations, acting as the primary liaison for all relevant teams.
Thoroughly investigate and troubleshoot complex payment-related issues, including flows, failures, and errors.
Conduct in-depth analysis of system logs to pinpoint the root causes of issues.
Engage in close collaboration with cross-functional teams, including Engineering, Product, and Operations, to efficiently resolve customer problems.
Help craft root cause analysis documents and find proactive solutions to stop issues from reoccurring
In this role, you may need to engage with senior leaders, including Directors, VPs, and C-level executives, when payment technical issues are escalated to this level.
Maintain internal documentation and actively engage in knowledge-sharing with fellow team members.
Ability to comprehend complex workflows and collaborate effectively with the R&D department.
What you’ll need
Your background includes:
3-5 years experience in a Technical Support role preferably in FinTech, Financial Management, Accounts Payables, or Payments area
Proven experience with databases and high-level SQL queries (SSMS, MongoDB)
Proven track record of successfully managing complex technical issues
Experience with API clients such as PostMan - Advantage
Familiarity working with electronic bank transfers - Advantage
Your skills include:
Excellent troubleshooting, problem-solving, and analytical capabilities
Excellent written and verbal communication skills
Familiarity with API (SOAP and REST), reading XML, and JSON files– Advantage
Multi-tasking, self-learning, highly motivated, and a team player
Unique aspects of this role
Schedule:
Normal workweek business hours within geographic location and time zone
Requires flexibility to coordinate schedules across time zones with internal teams and external customers and contacts
Physical aspects:
Position is located onsite/in-office three days per week
Prolonged sitting and/or standing at workstation
Prolonged computer and/or telephone usage
Ability to hear, understand, and distinguish speech and other sounds
Visual acuity at close ranges
#LI-JL1
Companies like Twitch, Twitter, GoDaddy, and Roblox entrust Tipalti to scale their business rapidly and dramatically reduce finance friction. Headquartered in San Mateo, California, we're a well-funded startup with a multi-billion dollar valuation.
But beyond the technology and impressive growth, Tipalti is fueled by a commitment to our customers. We work hard for our 98% customer retention rate built on trust and reliability. Tipalti means "We handled it," a mission our customers know we deliver consistently.
Around personal growth and wellness, Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where you can thrive and be an impact player! Our culture ensures everyone checks their egos at the door and stands ready to reach success together. We also dedicate ourselves to diversity and equal opportunity for all.
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Email Alert for Senior Technical Support Engineer jobs in Plano, TX, United States
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