Customer Success Manager Revvo Technologies, Inc. San Mateo, California
San Mateo, CA, United States
As a Customer Success manager, you’ll play a pivotal role in ensuring that our customers are getting value and deriving success from the Revvo platform. You’ll be responsible for managing customer relationships, driving effective product adoption and advising on the company’s roadmap to improve our products.
This is the perfect role for someone who has team management experience, technical expertise, lives on the front line of the data and mobility industry, and wants to stay close to customers. You have the ability to effectively break down technical concepts and love to solve for the pain points that our customers face.
What you do Own the success of our customers, ensuring they realize the full value of Revvo
Drive product adoption and ongoing usage of Revvo
Engage with business champions to thoughtfully help them identify new opportunities leveraging our platform
Communicate product opportunities and technical overviews to build solutions across engineering, marketing, product and support teams
Become an expert on the Revvo platform and integrations, while keeping up with industry trends in mobility, data, and analytics
Assist and support sales process, pipeline, and deployment of Revvo products
Required Skills Strategic focus on customer happiness and retention
Understand clients’ business goals, anticipate future needs and identify solutions
Proven capacity to develop relationships and optimize customer accounts
Aptitude for digesting and effectively communicating technical concepts across audiences of varying technical ability
Resourceful – you might not have all the answers, but you know how to find them
Nice-to-have Skills Experience as an account manager, customer success manager or sales manager
Experience understanding enterprise customer needs and translating them into achievable goals
Passionate about supporting and transforming customers’ experience
Prior automotive or mobility industry experience
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