Associate Patient Care Coordinator

Converse, TX, United States

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Location: 19500 IH 10 W San Antonio, TX

Hours: Monday - Friday from 8 AM to 5 PM

Primary Responsibilities:

Schedules all follow up appointments for Supportive Care Providers, RNs, SWs, and LVN/LPNs

Centralized scheduling for various markets

Verifies patient insurance eligibility prior to each visit

Completes timely patient appointment reminders

Responsible for mapping patient home visit driving routes for Supportive Care providers using web-based applications to ensure maximum drive time efficiency

Completes intake for all new patient referrals

Updates and maintains master list of Supportive Care Patients for reports

Answer phones, resolves call or routes to appropriate contact

Maintains timely and accurate documentation of all patient interactions

Manages medical records (Requests, verifies receipt of, maintains, files/scans, prepares for schedule)

Ensures all correspondence is scanned and/or filed in timely manner

Processes requests for medical records release and maintains appropriate logs, etc.

Greets patients as they arrive and manages 20-minute wait time (As applicable)

Assists patients with intake processes including copying required documents (As applicable)

Collects co-payments, co-insurance and deductibles and issues receipts (As applicable)

Manages cashier box and daily deposits according to company policies (As applicable)

Processes walk-in patients and visitors (As applicable)

Performs all other related duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

Medical Plan options along with participation in a Health Spending Account or a Health Saving account

Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

401(k) Savings Plan, Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

More information can be downloaded at:

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications : High School Diploma/GED (or higher)

1+ years of customer service and/or medical experience

Preferred Qualifications: Bilingual English/Spanish

Scheduling experience

Additional specialized medical secretarial/medical office training

Superior customer service skills including the ability to multi-task and resolve patient concerns in a timely manner. Ability to think critically and exercise sound judgment

Excellent communication, interpersonal and organizational skills

Familiarity with various software applications such as Microsoft Word, Outlook, Excel, etc.

EPIC experience

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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