Business Intelligence Analyst

Naperville, IL, United States

Oncourse Home Solutions (OHS) is a people-centric organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.4+ million customers across the U.S. Our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to all by becoming the most forward-thinking and community-driven home solutions organization of the 21st century. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.

We partner with cities, utilities, insurance providers, retailers, financial service companies and member associations to help them maintain and protect their customers’ most important asset—their home. Our passion for empowering customers to confidently run their households is what drives us. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse Super’—Successful, United, Progressive, Empathetic, Reliable. Supers get it done. We sweat homeownership so our customers don’t have to. We view every day as an opportunity to step up, step out, and remind others that they’re in this together, to stay on course.

We are proud equal opportunity employer, and our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. OHS is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.

Position Summary

Join our team as an Business Intelligence Analyst and help drive our marketing, call center, claims, and retention initiatives to new heights! We're seeking a highly skilled individual with a focus on data analysis and advanced analytics to support our efforts across all business units.

As an Business Intelligence Analyst , you'll be responsible for analyzing data, providing actionable insights, and making data-driven decisions that impact our company strategy efforts. With your expertise in data analysis and advanced analytics, you'll play a key role in optimizing our analytics capabilities for maximum impact and ROI.

You'll collaborate closely cross-functionally to gather data, analyze trends, and uncover insights that support our business objectives. You’ll support the broader business in performing deep dive analyses to drive business growth. Think of yourself as an internal consultant tasked with improving business processes utilizing data driven insights.

Located at our office in Naperville, our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (generally T-TH in office and M & F remote) is required.

Responsibilities include but n ot limited to:

Utilizing advanced analytics approaches such as cohort analysis, risk analysis, and predictive modeling to inform decision-making and improve the customer experience across the organization.

Collaborating with various teams to gather and analyze customer data and provide insights that support decision-making and improve overall business processes.

Developing dashboards and visualizations to provide regular reporting and insights to support various teams within the company.

Identifying incremental opportunities to improve business processes and drive growth by leveraging data to inform marketing and acquisition efforts.

Utilizing data to inform company-wide strategies and initiatives that drive growth and efficiency.

Providing thought leadership on analytics and identifying new and innovative ways to leverage data to drive business growth across the organization.

We’re Excited if This is You : 5+ years of experience in analytics and 3+ years in business intelligence roles

In-depth technical knowledge in data modeling, SQL, and Python

Strong understanding of business metrics and ability to drive growth.

Proficiency in driving data-driven insights and informed business decision making.

Demonstrated track record of delivering significant business impact through data analysis and implementation of insights.

Strong communication and collaboration skills, with the ability to work effectively in a team environment.

Proven track record of partnering with Analytics and Commercial Finance functions to drive improvements by way of analytical capabilities.

Education Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

Strategic Agility - Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.

Action Orientated - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

Functional / Technical Skills – Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

Organizational Agility - Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.

Analytical - Ability to analyze complex data sets, identify trends and patterns, and use data to inform decision-making. Strong understanding of statistical techniques, data mining, and data visualization methods. Ability to communicate findings in a clear and concise manner, both in written and verbal formats, to a wide range of stakeholders, including technical and non-technical audiences. Can perform in-depth analysis of data to support business decisions and provide meaningful insights to drive results.

Communicate Effectively - Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect.

Functional and Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Computer Skills Needed to Perform this Job

Proficiency in Microsoft and Google Suites

Prior knowledge of SQL

Understanding of ETL/Cloud Infrastructure

Proficiency in Tableau, Looker, or other BI tool

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