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Client Service Coordinator

Round Rock, TX, United States

Description

Client Service Coordinator (CSC)

Rate: $15-$23 per hour

Firehouse Animal Health Centers is looking for Client Service Coordinators to join our team.

Firehouse is a full-service veterinary hospital that provides comprehensive veterinary care, unparalleled service, and a collaborative experience to the pets, people, and communities we serve. We believe in giving back to our communities and partner with over a dozen local nonprofits. To date, we’ve gifted over $1 million in medical care to thousands of pets in need.

Firehouse has placed among the top companies in the Austin Statesman's Best Places To Work award list for several years in a row. We prioritize training in leadership, communication, and diversity to help us work together as a unit and provide a safe, collaborative, and equitable work environment for our teams. Each team member is encouraged to achieve their personal goals in education, career progression, and/or leadership. We want every team member to feel like they’re part of a bigger mission, feel empowered to carry out important tasks, and develop their own skills.

We are passionate about training and welcome all candidates regardless of experience level! If you'd like more information about this job listing, please visit https://firehouse.vet/join-our-team/

Position Overview

At Firehouse, Client Service Coordinators (CSC) are responsible for driving the flow of the hospital by coordinating patient care in a friendly and efficient manner that ensures excellent service to our clients and patients. You will report to the hospital leadership team – the Hospital Manager and Medical Director. Your work will directly support your peers, leadership team, and hospital goals. Our Kyle and Round Rock hospitals also feature Firehouse Pet Resort services. CSCs at these locations assist on weekends with resort operations.

Responsibilities

CSCs are responsible for the following tasks. This list may be revised at any time and additional duties not listed here may be assigned as needed.

Client Care:

Schedule appointments, surgeries, and procedures

Register new clients

Check clients in and out for appointments, surgeries, and procedures

Confirm patient appointments

Prepare next day surgery and treatment documents

Provide exemplary communication and customer service

Conduct follow up correspondence

Receive/process client requests and prescription refill requests

Prepare and mail greeting cards to welcome new clients and reward existing clients

Clerical Skills:

Maintain accurate medical records

Answer and direct multiple phone lines

Respond to company emails in a professional, timely manner

Prepare/process scans and referral reports

Ensure cleanliness of hospital

Provide cleaning and maintenance of office equipment

Perform other duties as assigned

Professional Experience / Personal Characteristics

Experience valued but not required

Must be open to learning

Comfortable with computers and other technology (experience with AVImark software helpful but not required)

Passion for building relationships and educating

Compassion toward animals and people

High energy and drive to be successful

Fast learner, able to multi-task and be flexible to change

Ability to innovate and problem solve

Team player who can work effectively in a fast growing, dynamic environment

Effective communicator in a variety of situations

Great attention to detail

Things You Need to Know

Dependable attendance needed

Must be able to work shifts that support hospital business hours and until all patients have been discharged

Potentially subject to high noise levels, bites, and scratches.

Potentially subject to hazardous chemicals

Compensation

Firehouse offers medical, dental, vision, life insurance, 401k matching, employer paid short-term disability, PTO, paid holidays discounted veterinary/boarding services, and more.

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