Care Manager II

San Francisco, CA, United States

IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the “status-quo” and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life. With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.

On Lok PACE at the Institute on Aging (IOA) serves clients 55+ with complex medical and psychosocial problems. Social Workers are in a key role providing biopsychosocial assessments, care coordination, and case management services for a client caseload in collaboration with a dynamic interdisciplinary team (IDT). The Social Worker supports client self-determination and promotes client-centered care while engaging in development of behavioral and other health interventions to enhance quality of life in a center-based, geriatric primary care setting. IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the “status-quo” and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life. With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.

On Lok PACE at the Institute on Aging (IOA) serves clients 55+ with complex medical and psychosocial problems. Social Workers are in a key role providing biopsychosocial assessments, care coordination, and case management services for a client caseload in collaboration with a dynamic interdisciplinary team (IDT). The Social Worker supports client self-determination and promotes client-centered care while engaging in development of behavioral and other health interventions to enhance quality of life in a center-based, geriatric primary care setting. RESPONSIBILITIES: Determines participant needs including psychosocial, physical and mental health, financial, and environmental issues by completing in-depth psychosocial assessment.

Based on findings developes and initiates a participant -centered service plan consistent with program guidelines.

Cultivates relationships and partnerships with community providers that support and extend social work interventions.

Facilitates the enrollment of participants with the assistance of the On Lok enrollment specialist.

Establishes and maintains a care management relationship with participants and their significant others as appropriate, offering respect, dignity and support.

Provides crisis intervention, advocacy, problem solving and appropriate therapeutic interventions.

Acts as the primary advocate within the interdisciplinary setting and within community programs related to ongoing management of mental health, co-occurring substance abuse issues, and chronic issues of unstable housing.

Consistent with program guidelines, meets regularly with participants to review progress on plan of care goals and modifies as needed.

Documents via EHR service delivery notes, all care management activity regarding identified problems within 24 hours and in compliance with program requirements.

Liaisons between the medical department and participant regarding promoting and documenting discussions on end of life, health care wishes, and coordinating advance health care planning.

Maintains required paperwork and follows a clear, concise, and consistent system of charting to allow for continuity of care.

Educates particpants and significant others about resources and when possible, trains them to manage their own needs.

Establishes and maintains open and effective communication with IDT and other community providers. Provides appropriate information on all significant aspects of individual participant care and program operations, while maintaining necessary confidentiality.

Working closely with other disciplines, continuously evaluates and promotes the participants’ ability to remain safely in current home environment; coordinates placement as appropriate and within program guidelines.

Participates in research studies and data collection, as required.

Attends and actively participates in interdisciplinary team and program meetings, activities and problem-solving endeavors; contributes to open lines of comunication within the team.

Utilizes supervision appropriately; maintaining open lines of communication and providing updates on caseload activity.

Understands and applies the regulatory and procedural requirements of the social work discipline within PACE as well as the policies and procedures of the Institute on Aging.

Attends continuing education classes and/or inservice training to increase knowledge, skills and attitudes related to case management, gerontology, family and community systems and other areas relevant to the Institute on Aging participant population.

Participates in and promotes ongoing efforts towards Continuous Quality Improvement and Utilization Review.

Actively incorporates the ethical standards of the National Association of Social Workers into all aspects of interactions with others.

All other reasonably related responsibilities as assigned.

EDUCATION:

M.S.W. (Masters in Social Work) degree required; LCSW preferred. Supervision towards LCSW licensure is provided.

BACKGROUND AND EXPERIENCE:

One year working with disabled adults and/or older adults required.

Experience with and understanding of the medical and psychosocial problems of functionally impaired adults and older adults.

Experience working with individuals with mental and/or behavioral health diagnoses and substance abuse disorders highly desired.

Exceptional communication and presentation skills relating to functionally impaired adults and older adults, their support systems and teams of health professionals.

Demonstrates case management skills and experience in the community health care delivery system.

Detail oriented with good problem solving skills and the ability to prioritize multiple tasks.

Computer literacy required.

Bilingual in Cantonese, Mandarin or Spanish preferred

COMPENSATION: Range:  $74,880.00 - $89,949.75 /Annual

This amount is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors.

This range does not include any additional equity, benefits, or other non-monetary compensation which may be included.

We encourage you to learn more about IOA by visiting us here .

IOA reserves the right to adjust work hours or duties when appropriate.

Institute on Aging is an Equal Opportunity Employer. Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity, genetic disposition, neuro-diversity, disability, veteran status or any other protected category under federal, state and local law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

A job with benefits that goes above and beyond.

From competitive salaries to investment and retirement opportunities, we offer all our employees first-rate benefits. Coupled with outstanding health coverage, robust wellness programs, and additional perks like free yoga and massage therapy, we make a rewarding career even more rewarding.

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