Shift Supervisor

Company Introduction

Mitra is a high‑energy, fast‑moving company on a mission to become one of the largest and most profitable franchise organizations in the QSR industry. While we are made up of an extremely diverse group of individuals, the essential common trait that we all share is passion—passion for food, growth, and helping one another. We believe that skills can be acquired, developed, and sharpened over time, but passion is a part of your DNA. With your passion, Mitra will supply the tools and training you need to achieve incredible success in our organization.

Job Summary

As a Shift Supervisor, your responsibilities include restaurant operations, product preparation, customer relations, team management, and ensuring that the highest quality of products and services are delivered to each customer every day.

Our Company Offers

401(k) with company match

Great culture and fun

Scholarship program

Leadership development

Great hours of operation

Work‑life balance

Paid training

Flexible schedule

Career Path

Assistant Unit Manager – Continue to move up the ladder and become a manager with 6–24 months of Shift Supervisor experience

Restaurant General Manager – Reach the top with 2–4 years of Assistant Unit Manager experience

Above Restaurant Leader – Continue to advance and build your career by moving into a regional position

Role Expectations

Foster a positive, friendly, and collaborative work environment

Lead restaurant team with high customer service standards to reach goals

Drive achievement of restaurant success metrics in line with management objectives

Oversee guest experiences with friendly interactions, cleanliness, and exceptional product quality

Skills and Qualifications

Leads by example with high standards and a goal‑oriented mindset and takes pride in all tasks

Demonstrates an ownership mindset toward business results

Thrives in fast‑paced environments, and deeply values customer service, food quality and guest experience

Requirements

Must be 18 years of age or older and have reliable transportation to and from work

Dependable work record

Must be able to pass a criminal background check and the ability to work alongside minors

Minimum of 1‑year customer service and supervisory experience

Authorized to work in the United States

Location and Compensation

Cockeysville, MD – $105,248.00–$157,872.00 (Full‑time, Mid‑Senior level) – 1 month ago

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