Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Great Wolf Resorts
Madison, WI, United States
Job Summary : The Technology Analyst is responsible for assessing and analyzing technology systems and processes to ensure efficient and effective operations within the call center environment. The analyst evaluates and optimizes technology solutions, identifies areas for improvement, and provides recommendations to enhance customer service, produc
Job Source: Great Wolf ResortsSSM Health
Madison
**It's more than a career, it's a calling.** WI-SSM Health Dean Medical Group Wisconsin Dells **Worker Type:** Regular **Job Summary:** Assists Security senior leaders to ensure proper operation of all IT-based security systems. Ensures that records and documentation for operation, testing, maintenance, and repair of devices are complete. Ensures t
Job Source: SSM HealthMarriott
Madison, WI, United States
Job Number 24111022 Job Category Information Technology Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY We are looking for a Technology Analyst to support the development and implementation of the ServiceNow
Job Source: MarriottSSM Health
Madison, WI, United States
It's more than a career, it's a calling. WI-SSM Health Dean Medical Group Wisconsin Dells Worker Type: Regular Job Summary: Assists Security senior leaders to ensure proper operation of all IT-based security systems. Ensures that records and documentation for operation, testing, maintenance, and repair of devices are complete. Ensures that equ
Job Source: SSM HealthMarriott
Madison
**Job Number** 24111022 **Job Category** Information Technology **Location** Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States **Schedule** Full-Time **Located Remotely?** Y **Relocation?** N **Position Type** Management **JOB SUMMARY** We are looking for a Technology Analyst to support the development and implemen
Job Source: MarriottRyder System
Madison
_Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (om/job-applicant-privacy-policy)\_ **Summary** The Technology Business Management Analyst will be responsible for implementing, maintaining, validating and improving capabilities under the leadership of the Technology Business Management Team Lead. This includes support of
Job Source: Ryder SystemMarriott
Madison
**Job Number** 24113549 **Job Category** Information Technology **Location** Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States **Schedule** Full-Time **Located Remotely?** Y **Relocation?** N **Position Type** Management JOB SUMMARY As a member of the Knowledge Management team in the Infrastructure & Delivery Share
Job Source: MarriottAspirus, Inc
, WI, United States
Compassion. Accountability. Collaboration. Foresight. Joy. These are the Aspirus Core Values ; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day. Aspirus Health in Wausau, WI, is seeking a Vice President of Information Technology to join our team! The Vice President of Information Technology serves
Job Source: Aspirus, IncMadison, WI, United States
JOB REQUIREMENTS: Job Description Job Summary: The Technology Analyst is responsible for assessing and analyzing technology systems and processes to ensure efficient and effective operations within the call center environment. The analyst evaluates and optimizes technology solutions, identifies areas for improvement, and provides recommendations to enhance customer service, productivity, and overall performance. Responsibilities: Evaluate and maintain existing call center technology systems, including customer relationship management (CRM) software, CCaaS (Call Center as a Service) platforms, agent productivity tools, and workforce management tools, identifying gaps and opportunities for improvement. Assess call center workflows, procedures, and protocols to identify areas for optimization, automation, and standardization. Streamline processes to improve call handling, resolution time, and customer satisfaction. Collaborate with IT teams, business owners and vendors to implement and integrate new technologies, software upgrades, and system enhancements. Ensure smooth deployment, test solutions, and provide training and support to call center staff on new systems. Perform technical and administrative support tasks to ensure hardware and software programs are implemented and operating correctly across the company network, systems, and end-users following the established approval process. Prepare regular reports, dashboards, and documentation to communicate call center performance, technology-related metrics, and recommendations to management. Present findings and recommendations to stakeholders as needed. Develop and aid in projects following established methodology. Gather requirements, create project documentation, plan, execute, monitor, and complete projects. Must be organized and provide clear communication to key stakeholders and business owners. Review and present technological upgrades to business partners; once new or enhanced functionality has been released, you will analyze and test new features and help guide your business partners on using new functionality Serve as the technical subject-matter expert of business processes and provide guidance to Contact Center teams and Leadership to effectively develop and deploy solutions. Troubleshoot technical problems, provide guidance on system usage, and facilitate timely resolutions. Work closely with business partners to document needs systematically, translate into requirements, risks, and priorities to review viable solutions, test new functionality, and track post-implementation results Qualifications: Bachelor\'s degree in business, information technology, or a related field Prior experience in call center operations or technology analysis within the hospitality industry is preferred. Familiarity with call center technologies such as CRM systems, call routing software, IVR, workforce management tools, and telephony systems. Proficiency in... For full info follow application link. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/B0D8F2D5B7214808
Email Alert for Technology Analyst jobs in Madison, WI, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.