Program Specialist - Patient Experience - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
Los Angeles, CA, United States
The Hospitality Coordinator is available to provide assistance to our patients, their families, visitors and our colleagues with regard to campus lodging, hospital services and resources in the surrounding community. The Hospitality Coordinator is the visible resource available to provide direction and assistance in a professional and hospitable manner, while adhering to the Keck Medical Center's "KNOWN" Service standards as well as patient privacy standards at all times. The Hospitality Coordinator will also be responsible for upkeep and cleanliness of immediate areas including, work stations and patient consultation areas. The Hospitality Coordinator will also be available to assist patients and families with patient experience programs as directed by the Patient Experience Manager.
Minimum Education:
* Associates degree or equivalent.
* Bachelor Degree preferred.
Minimum Experience/Knowledge:
* Minimum of two years prior experience in customer service, preferably in a healthcare facility and/or as a Corporate Concierge.
* Excellent public relations and communication skills.
* Bilingual English/Spanish preferred
Required License/Certification:
* Fire and Safety Certification. If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date.
USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law.
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