Regional Manager - Corporate Office

Columbia, MD, United States

We welcome applications from professionals in the hospitality, retail, restaurant, and construction industries.

Humphrey Management is a Columbia, Maryland based residential property management firm dedicated to Creating Thriving Communities throughout the Mid-Atlantic region.

The Humphrey Management portfolio is comprised of multi-family, senior, conventional, and affordable communities. Founded in 1983, the firm manages over 75 communities and employs over 320 property management professionals. We provide rental communities for families, individuals, and seniors who are delighted to call our apartments their home.

Humphrey Management achieved the Baltimore Sun's Top Workplace designation for the past seven years and provides a dynamic and challenging environment for our diverse workforce.

Responsibilities: The essential functions of the Regional Manager are: Provides leadership and maintains an effective position of authority. Assures that the environment of the properties reflects the philosophy of the company. Models Mission and Foundations. Always promotes company.

Projects a professional image in all aspects of work performance, which includes, but is not limited to personal habits, demeanor, and attire. Meets company standards on conduct, attendance, etc.

Properly selects, trains, and supervises Community Managers. Reviews and evaluates all aspects of the property's operations and makes changes with the Community Manager.

Ensures successful operation and optimum profitability.

Provides high level of customer service. Implements system for providing all necessary services to residents, including the immediate acknowledgment and prompt action to correct complaints. Stays abreast of outstanding issues at the property.

Knows community characteristics and regulatory requirements of each property. Participates in resident meetings. Partners with Training, Accounting, Marketing, Human Resources, and support departments to meet company and property goals and objectives.

Demonstrates good communication skills and helps ensure positive communication with the community, agencies, owners, staff, and residents.

Works with housing agencies on operational issues as well as relationships. Fosters open communication with all owners, agencies, and partners. Maintains documentation of discussions and agreements. Prepare reports for syndicators and partners.

Assigns responsibilities to Community Managers and other staff members as appropriate. Evaluates Community Manager performance at least once per year. Challenges all employees to achieve higher levels of performance by establishing written goals. Recognizes employees when performance has met or exceeded HAI's expectations. Manages poor-performing employees with clear expectations.

Ensures that all decisions made by Community Manager and the property staff are in the best interest of the property and Humphrey Management.

Approves (or disallows) transactions recorded on payroll change notices including raises, promotions, and performance appraisals.

Is on-call 24-hours a day. Can respond to employee concerns, operational issues, resident problems, and/or emergencies, as necessary.

Attends and participates in staff meetings, training's, meetings, and conferences. Reviews insurance incident reports. Forwards and follow-ups as appropriate. Adheres to OSHA-related regulations and observes all required health and safety requirements. Conducts OSHA trainings.

Travels among properties and to other destinations to meet objectives. Conducts quarterly quality assurance inspections. In addition, conducts regular job reviews of grounds and building(s). Inspects the office files, AR, and vacancies.

Understands, reviews, and adheres to applicable operating housing programs and regulations and the management company's standard operating procedures accordingly.

Participates reads and understands management agreements and other related documents pertaining to a new or proposed project.

Enables and maintains financial solvency by monitoring all property and maintenance expenses and budgets. Ensures expense allocations are correct. Implements a system to achieve 0% rent delinquency. Maximizes revenue.

Establishes meaningful marketing plans and monitors the execution of plans. Reviews monthly operating statements for accuracy. Budgets to actual variances and bottom-line cash flow control. Effects cost-saving opportunities where possible. Thoroughly understands balance sheets.

Monitors utility and telephone expenses and usage for appropriateness.

Reviews approves, supervises, and monitors adherence of all property and insurance contracts.

Reviews A/R before the end of the month and A/P before closings.

Develops capital improvement and funding plan.

With Community Manager, prepares Property Annual Operating Budget. Knows debt service coverage and programs. Ensures collections and court actions are done.

Within budget, continuously oversees inventory of supplies and equipment in order to control expenditures, maintains and reconciles purchase orders and expenditures.

Monitors escrow accounts. Initiates and responds to all pertinent correspondence.

Maintains a secured confidential file for each Community Manager including emergency contact information, performance appraisals, reminders, schedules, application, etc..

Perform other duties as necessary. Qualifications: Great communication, budgetary and financial management skills required. Excellent coaching, training, supervisory skills necessary. Must be experienced in various affordable housing programs to include Tax Credit and Section 8. Related college courses preferred. At least 3-5 years related property management experience

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