Director, Reporting & Workforce Management_

Jefferson City

**Alternate Locations:** Work from Home; Boston, MA (Massachusetts); Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Omaha, NE (Nebraska); Phoenix, AZ (Arizona)

**Work Arrangement:**

Remote : Work at home employee residing outside of a commutable distance to an office location.

**Relocation assistance:** is not available for this opportunity.

**Requisition #:** 73307

**The Role at a Glance**

This position will provide leadership and direction to ensure group results in the design and implementation of in-depth business metrics and analytics to support goals and objectives for workforce management. You will lead a team to collaborate with stakeholders and provide consultative advice & analytic support to advance growth and profitability initiatives and deliver meaningful business results.

**What you'll be doing**

+ Maintains knowledge on current and emerging developments/trends, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions.

+ Directs and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives.

+ Identifies and directs the implementation of process improvements that significantly reduce workloads or improve quality across the department.

+ Provides subject matter expertise to team members and internal/external stakeholders on complex assignments/projects.

+ Provides training and development opportunities, including stretch assignments, for team members and gives honest and open feedback to aid in the development of talent.

+ Directs and evaluates individual/team performance and takes appropriate action to meet and/or exceed performance standards.

+ Establishes and implements priorities, performance goals and objectives to ensure group results.

+ Directs and provides leadership to continually improve the capability and results.

+ Directs a team in the development, implementation, and evolution of metrics & analytics to support changing business needs & objectives and achieve desired results.

+ In a matrix environment, leads collaboration with various stakeholders to translate analytics into actionable market-facing tactics to support business objectives.

+ Ensures team champions analytics and educates the business to drive adoption and usage of data analytics to further business insights.

+ Advises senior management & business stakeholders on the benefits of quality business analytics, tools, and market information to streamline efficiencies and capitalize on opportunities.

+ Provides subject matter expertise and guidance to team on analytical approaches and use of tools & metrics to evaluate performance and drive achievement of business goals.

+ Directs team to identify, analyze, and interpret current & emerging complex developments/trends, assess impact, and effectively present information to management to incorporate trends/developments in current & future strategies.

+ Collaborates with IT & functional leadership to evaluate current state of data; leads the development of plans to improve data management and resolve technical challenges impeding data availability, quality, metric consistency and credibility.

+ Develops & implements a business analytic framework ensuring alignment to business objectives and inclusion of forward-looking metrics and insights.

+ Directs the creation of dashboards & scorecards utilizing existing and newly developed metrics and performance monitoring systems to provide management with quantifiable gauges of business results and impact of plans and tactical initiatives.

+ Partners with IT and senior management to develop data governance models and data warehouse assets.

+ Ensures team continually evaluates data gathering and management practices to recommend and develop improvements to ensure effective, standardized analytical processes.

+ Directs reviews and critiques of complex technical designs and recommended enhancements to various current systems or those under development.

+ Advises senior management and stakeholders on design issues, capabilities, and/or system limitations; develops and recommends remediation plans.

+ Effectively leads and/or oversees multiple projects for advanced analytics integration and implementation.

**What we’re looking for**

_Must-Haves:_

+ 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)

+ 7+ Years of experience in analytics, including design & implementation of metrics to support & optimize business objectives directly aligned to the specific duties of this role, including 3+ yrs of managerial, supervisory, and/or demonstrated leadership experience

**What’s it like to work here?**

At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

**What’s in it for you:**

+ Clearly defined career tracks and job levels, along with associated behaviors for each Lincoln leadership Attribute.

+ Leadership development and virtual training opportunities

+ PTO/parental leave

+ Competitive 401K and employee benefits (fg.com/misc/HR/Recruiting/BenefitsResourcesGuide.pdf)

+ Free financial counseling, health coaching and employee assistance program

+ Tuition assistance program

+ A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations

+ Effective productivity/technology tools and training

**Pay Range:** $90,300 - $164,700

Actual base pay could vary based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

**About The Company**

Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2023, approximately 17 million customers trust our guidance and solutions across four core businesses – annuities, life insurance, group protection and retirement plan services. As of December 31, 2023, the company had $295 billion in end-of-period account balances, net of reinsurance. Headquartered in Radnor, Pa., Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. Learn more at LincolnFinancial.com.

Lincoln is committed to creating a diverse and inclusive (fg.com/public/aboutus/companyoverview/diversityinclusion?audience\_page\_id=1422918942386) environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Follow us on Facebook (acebook.com/lincolnfinancialgroup) , X (witter.com/lincolnfingroup) , LinkedIn (inkedin.com/company/4307?trkInfo=tas%3Alincoln+financial%2Cidx%3A3-1-3&trk=tyah) , and Instagram (nstagram.com/lincolnfingroup/) . For the latest company news, visit our newsroom (incolnfinancial.com/public/aboutus/newsroom) .

**Be Aware of Fraudulent Recruiting Activities**

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at [email protected] if you encounter a recruiter or see a job opportunity that seems suspicious.

**Additional Information**

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

This Employer Participates in E-Verify. See the E-Verify (-verify.gov) notices.

Este Empleador Participa en E-Verify. Ver el E-Verify (-verify.gov/es) avisos.

Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.