Customer Service Representative

Jacksonville, FL, United States

Effective Date: February 22, 2017

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**McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.**

At McKesson, we work with health care organizations of all types to strengthen the health of their business, helping them control costs, develop efficiencies and improve quality. We build essential connections that make health care smarter, creating intelligent networks that expand access, reduce waste, and bring people and information closer together. We supply the industry with the resources, support and technology it needs to create new standards and a world of better health.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. McKesson Medical-Surgical provides medical-surgical supplies and equipment to physicians' offices, home care agencies, long-term care facilities and surgery centers. Our catalog includes more than 150,000 national brand products from bandages to exam tables, plus McKesson's own line of high-quality medical-surgical products. We're proud to be the only national distributor serving the entire continuum of healthcare.

United by our , McKesson's 78,000 employees work together every day to make better care possible for patients around the globe. Every single McKesson employee contributes to our mission. Your expertise, drive and passion can help us improve everything we touch, from providers to payers to pharmacies. Youll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that is vital to us all. Join our team of leaders to begin a rewarding career!

Working for McKesson comes with a robust menu of benefits and perks to fit all needs. As an employee of our company, you can expect things such as

* Full suite of health, dental and vision plan options.

* 16 days of PTO

* 12 paid holidays

* Retirement savings plan

* Company matched 401K

* Parental leave for Moms and Dads

* Wellness resources and rewards, such as gift cards, rebates, medical premium discounts and fitness tracking devices

* Onsite fitness center, open 24/7

* Classroom and on-the-job training to help you operate at your best

* Career growth opportunities

* Commuter benefits plans

**Current Need**

Our Medical-Surgical team is growing! We are looking for experienced and self-driven Customer Service Representatives to join our newest team and begin training on Monday April 4th. As a Customer Service Representatives, you'll be a key member of our Jacksonville, Florida team providing excellent care for our customers and sales representatives. Our operating hours are Monday through Friday 8:00am to 6:00pm. Shifts are 8 hours per day with work schedules to be determined by business needs.

**Compensation**

$18.00hr

**Position Description**

Professionally and effectively interface with customers and company sales representatives to handle a variety of pre-sale or post-sale service functions of moderate scope and provide a world class experience to internal and external customers.

**Key Responsibilities**

* Handle inbound order-taking calls/order entry and perform basic cross-selling duties. (Place orders and educate customers of the basic products and services available to them. Work with a sense of urgency and organization to ensure correct order is placed in accordance with distribution center deadlines.)

* Research and process credits to customers for stocked returns, damages and other issues. Follow correct procedures and compliance guidelines, such as hazardous materials, cold chain compliance and pedigree, to determine and document accurate reasons for credits, issue customer credits, and organize the logistics of returned product, effectively communicating with customer and sales throughout the process)

* Respond to basic customer inquiries regarding products, pricing and basic backorder reports in a timely and professional manner

* Provide customers requested documents (MSDS, catalogs, invoices, PODs) and samples

* Managing customer and product data within the system

* Communicating with cross-functional departments in order to coordinate customer service

**Minimum Requirements**

Typically requires 1+ year of related experience

**Critical Skills**

* 1+ years experience providing customer support and resolution by phone within an office environment

* 1+ years of Customer Service using CRM technology as well as case management or Supply Manager preferred

* Intermediate proficiency with Microsoft Outlook and Excel

**Additional Skills**

* Professional communication; strong written and verbal communication skills and ability to interact with internal/external customers including vendors, sales reps, and co-workers

* Strong medical and pharmaceutical knowledge a plus.

* General knowledge of customer service processes and procedures

* Energetic self-starter with attention to detail who can be resourceful with issue resolution.

* Able to effectively work in a team environment collaborating and ensuring open communication to achieve timely completion of all assigned tasks.

* Able to prioritize and multi-task in order to meet various deadlines and customer expectations.

* Strong problem-solving skills: able to analyze information provided, identify the root issue, and use resources appropriately to solve basic customers problems/questions in a timely manner.

* Basic working knowledge of Microsoft Office (Including Word, Excel & Outlook), internet explorer, and working knowledge of social media preferred (i.e. Google, Chatter, etc.). Ability to work with spreadsheets including copy/past, data entry, edit, sort, and basic formatting.

* Keyboarding abilities at a medium proficiency level

* Successfully meet all performance standards/objectives of the role

* All other duties as deemed necessary includi