Career Development and Alumni Director

Philadelphia, PA, United States

Application Instructions

Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field.

Active City Year Corps or Staff members must login to Workday to apply internally.

Number of Positions: 1

Position Overview

Position Details

-Compensation for this position is in the $70,000 to $75,000 range.

-The anticipated start for this position is July 1, 2024.

-This position is hybrid: At least 3 days/week in-person in the Philadelphia office and/or visiting schools

Position Overview

For the Career Development and Alumni Director role, we are excited to connect with candidates who are experienced and passionate about youth development for 18-25 year olds. The Director ensures that our ~150 City Year Philadelphia AmeriCorps members (or Student Success Coaches) from diverse backgrounds remain engaged during a rewarding and challenging service year and beyond. This role is responsible for developing and executing activities to support a powerful and meaningful service experience, Leadership After City Year (LACY), and Student Success Coach (SSC) alumni engagement. As a member of the Impact Director Team and the Site Leadership Team, the Director reports to the Managing Director of Impact. They are expected to collaborate effectively across departments to ensure that the sequence and planning of SSC training and activities are aligned and practical. The Director cultivates and manages external partnerships that support these goals.

Job Description

LACY (Leadership After City Year) - Design and project manage scope & sequence for LACY - 30%

Develop programs and initiatives to support and enhance SSC LACY and networking

Engage external partnerships to enhance and support varied LACY interests

Develop and lead ongoing communication to SSCs about the LACY and Signing Day events

Execute survey and collect Corps survey results to inform LACY programming and planning

Build out multiple pathways and partnerships for Student Success Coaches (SSCs) to pursue post service avenues

Student Success Coach (SSC) Experience Support - 25% Develop and collaborate with the Impact Team on all AmeriCorps member recognition and appreciation activities

Support in partnership with the people team, Corps affinity and learning groups

Develop a directory of resources to support SSCs needing housing and other basic needs resources

Create clear processes for SSCs to understand and access their benefits (health, Corps Assistance Program, counseling support services, etc.)

Serve as a liaison to the AmeriCorps Member Experience Department at City Year Headquarters

Manage mid-year SSCs during training until they are placed on school teams

Alumni Support - 25% Oversee and support the exit process for all SSCs

Develop and expand the local SSC alumni outreach program to reengage their connection with City Year Philadelphia

Serve as the site point and work with Headquarters to enhance the alumni experience

Develop a minimum of four (one per quarter) alumni engagement events

Returning AmeriCorps Member (RACM) Recruitment and Confirmed AmeriCorps Member (CACM) Engagement - 15% Plan and inform/excite SSCs and Impact staff about the Returning AmeriCorps Member (RACM) application, interview and selection Process

Prepare staff for effective interviewing and recommendations to select RACMs

Coordinate interview scheduling; oversee and participate in a RACM selections committee

Support the notification of ACMs regarding their RACM status

In collaboration with the Impact Team, develop and support the site's approach to CACM engagement in partnership with regional Admissions staff

Troubleshoot with incoming ACMs, as needed, to ensure a smooth transition to the start of service

Organizational Initiatives & Site Support - 5% Support the PennServe partnership as determined by the Managing Director of Impact

Serve as a member of the City Year Site Leadership Team (SLT), providing strategic insight into site priorities

Engage in structured discussion and training on diversity, inclusion, equity and belonging aimed at developing stronger cultural competency, both individually and collectively as a site

Participate in relevant network-wide meetings and calls; provide insight, feedback, and collective problem solving

Serve as a member of the site's Staff Development Team, a committee of the SLT that collaborates regularly to align professional development and employee engagement efforts across departments

Partner with City Year Philadelphia's departments and staff to ensure that site-wide goals are met, including, but not limited to, the AmeriCorps member applicant interview process, stakeholder engagement, event and service day participation, and cross-departmental committees

Attend overnight conferences as needed

Participate in site-wide events throughout the year, including Back to School Block Party, MLK Day, Red Jacket Gala, and Graduation

Additional responsibilities as needed, including department or site-wide special projects

What You'll Bring

We know that hardly anyone 'checks ALL the boxes' on job requirements, and that's okay! If many of the items listed below describe you and your experiences, we're excited to talk with you and encourage you to apply.

We'd like to get to know the person behind the resume. Please submit a thoughtful cover letter (1 page is just fine) that explains how your skills, knowledge, and experiences are assets to this position and the team.

Skills, Knowledge, and Experiences 4+ years of relevant professional experience in the support and career development of 18-25 year olds (preferably in non-profit, social services, or educational settings)

Bachelor's Degree or 2 additional years of experience

Ability to translate an organization or department's vision into an operating plan, effectively communicate that plan and timeline to collaborators, establish goals for accountability, and monitor performance

Human resources (HR) experience plus

Effective systems builder and developer of process and protocols, ability to socialize tools for department and site

Strong ability/initiative to work independently and collaborate with folks with diverse needs, expectations, and perspectives, including those not in direct line of authority

Efficient time management skills; ability to manage multiple highly detailed projects and tasks simultaneously

Experience developing and executing professional development and engagement activities for young adults, volunteers, and/or peers

Experience with building and maintaining external partnerships

Awareness of, commitment to, and experience with promising workplace practices grounded in diversity, belonging, inclusion, and equity (DBIE)

Ability to excel in an energetic, entrepreneurial, and rapidly-changing workplace and work the flexible hours needed of a deadline-driven position

Proficiency with Microsoft Office platforms required; experience using SharePoint preferred

City Year and/or AmeriCorps experience, a plus but not required

Attitude Essentials Enthusiasm for and commitment to excellent customer service

Growth mindset when problem-solving and strengthening existing or building new systems

Attention to details that matter

Commitment to teamwork

High emotional intelligence and good judgement, particularly in circumstances that require discretion and confidentiality

Passion for people, education, and youth development

Benefits

Full time employees will be eligible for all benefits including vacation and sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental and vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document. For more information, click here.

Employment at City Year is at-will.

City Year does not sponsor work authorization visas.

COVID-19 Notice

Our number one priority is the health and safety of our employees and AmeriCorps members and their families; our students and school partners; and the community at large from COVID-19. Proof of COVID-19 vaccination is required for employment and service - all staff members, including remote staff, and AmeriCorps members are required to be fully vaccinated* no later than their start date. If you are unable to be vaccinated for medical reasons or sincerely-held religious beliefs, we will consider requests for reasonable accommodation consistent with our policy, and where we are able to provide such accommodations without undue hardship to the organization pursuant to applicable law. Notwithstanding any language herein, City Year will comply with any state, local, or federal orders, statutes, or regulations that may conflict with the COVID-19 vaccination policy.

*Individuals are considered fully vaccinated 14 days after the completion of their primary vaccination series.