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Bowman Williams
City of Daşşak, NY, United States
IT Service Delivery Manager (MSP) IT Service Delivery Manager (MSP) We are a well-established, fast-growing MSP whose goal is to provide remarkable IT Support & Services to our client base by positioning a team of knowledgeable, creative, collaborative, and articulate professionals within easy reach of the average small or medium size business. T
Job Source: Bowman WilliamsBowman Williams
City of Daşşak, NY, United States
Service Delivery Manager (MSP Industry) Service Delivery Manager (MSP Industry) A leading Managed Service Provider (MSP) that provides innovative IT solutions to businesses of all sizes. We pride ourselves on delivering reliable, high-quality services to our clients. In your role, you will be charged with providing technical and managerial leader
Job Source: Bowman WilliamsSummit IT Services
City of Daşşak, NY, United States
Are you ready for a technical leadership role in a fast-growing, employee-oriented company? Summit IT is a tight-knit MSP that prioritizes top-tier technical integration and high-quality, proactive IT support. Our goal is to be a family-oriented, community-oriented, positive environment for our employees so they can execute best-in-class, white-g
Job Source: Summit IT ServicesPremier Group Recruitment
City of Daşşak, NY, United States
Technical Services Manager Meridian, Mississippi Full-Time $65,000 - $70,000 per annum Premier Group have partnered with a longstanding client in Meridian, MS who is seeking an experienced Technical Services Manager to join their team. In this role you will lead a team of 6-8 tech professionals to ensure delivery of projects and services their
Job Source: Premier Group RecruitmentThrivenextgen
City of Daşşak, NY, United States
** Service Delivery Manager** ****Locations:** New York** ****To Apply:** Send resume to [email protected]** **** Thrive is an innovative technology solutions provider focused on Cyber Security, Microsoft/Office 365, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, enginee
Job Source: ThrivenextgenAvaya Inc.
City of Daşşak, NY, United States
** Service Delivery Manager** Date: Feb 1, 2022 Location: New York, NY, US Requisition ID: 32197 **ABOUT AVAYA** Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the futur
Job Source: Avaya Inc.KellyMitchell Group
City of Daşşak, NY, United States
Job Summary:Our client is seeking a Service Delivery Manager who is comfortable working in a challenging and diverse environment to assist with delivering outstanding Network Services to the business. You will serve as a direct support contact to internal team members and external clients via phone, email, chat or in person. Candidates should be se
Job Source: KellyMitchell GroupCBTS
City of Daşşak, NY, United States
CBTS is currently seeking a Service Delivery Manager for a position located in Dayton, OH. Responsibilities:Maintain high performance levels for service-related processes, and implementing improvement activities wherever necessaryTaking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication
Job Source: CBTSCity of Daşşak, NY, United States
Service Delivery Manager & Technical Service Manager (MSP) Location : Manhattan, NY / Salary : $100,000 -$150,000
Service Delivery Manager & Technical Service Manager (MSP) Service Delivery Manager & Technical Service Manager (MSP)
We seek a Service Delivery Manager & Technical Service Manager (MSP) to join one of our top-tier Managed Service Provider firms. The Service Delivery Manager & Technical Service Manager (MSP) will help improve and develop technical staffing needs for this growing firm and play a pivotal role in securing the client’s infrastructure, data, and software. The Service Delivery Manager & Technical Service Manager (MSP) will lead the cross-functional execution of strategies, systems, and processes to support best-in-class service delivery, team development and growth, and improved customer quality.
The Service Delivery Manager & Technical Service Manager (MSP) possesses strong communication skills, including phone, in-person, presentation, and writing skills. Demonstrate understanding of problem management, change management, or incident management disciplines. The Service Delivery Manager & Technical Service Manager (MSP) will also have strong consulting skills and build strong relationships with clients and all parts of the business agency to define viable approaches/methodologies in line with relevant industry standards and best practices. The selected candidate will be responsible for building a culture of teamwork and positive morale.
Service Delivery Manager & Technical Service Manager (MSP) Experience:
4+ Years of Team Lead/Management/MSP experience Required
Measure utilization across the service team.
Possess business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
Ensure that all customer documentation in ConnectWise is kept up to date.
Works closely with the account manager(s) to communicate and resolve significant or re-occurring service issues
Identifies opportunities for service delivery improvement and effectively implements changes
Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry
Assist with administering the remote monitoring and management system to ensure consistency and accurate reporting of client devices
Builds and maintains relationships with clients and key personnel
Excellent communication skills related to Customer Service.
Reviews all Customer Satisfaction Scores, shares positive experiences with the team, and resolves negative experiences through direct contact with the client
A strong focus on balancing customers’ needs with adherence to operational processes.
A history of developing new processes, recommending improvements to existing processes, and driving yourself and others to follow defined procedures ensures quality outcomes.
Understanding of the business impact of operations issues and the ability to identify, create and execute a remediation plan.
Strong analytical and technical problem-solving skills.
Ability to multi-task and adapt to changes quickly
Ability to grasp technical concepts quickly and explain them to others.
Service Delivery Manager & Technical Service Manager (MSP) Salary/ Benefits:
Salary – $90-$115k
401(k) w/ company match
PTO
*Actual salary of Service Delivery Manager & Technical Service Manager (MSP) to commensurate with experience*
Opportunity Location Manhattan, NY
Proposed Salary $100,000 -$150,000
Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.
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Service Delivery Manager & Technical Service Manager (MSP) jobs in City of Daşşak, NY, United States
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Please refresh the page and try again.
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