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Boyd Corporation
San Jose, CA, United States
Job Description With over 90 years of customer-focused performance, Boyd has evolved as a market leader in engineered rubber, plastic, metal, flexible environmental sealing & energy management solutions. Boyd is a unique supplier, valuing our people as our most important resource. With our best-in-class technical sales associates, sales support se
Job Source: Boyd CorporationBoyd Corporation
San Jose, CA, United States
With over 90 years of customer-focused performance, Boyd has evolved as a market leader in engineered rubber, plastic, metal, flexible environmental sealing & energy management solutions. Boyd is a unique supplier, valuing our people as our most important resource. With our best-in-class technical sales associates, sales support service teams & fie
Job Source: Boyd CorporationeBay
San Jose, CA, United States
Customer Service Managers will ensure quality customer service, oversee associates, handle issues/requests, and process orders and shipments Stock plans Medical 401(k) Paid vacation time Estimated Salary: $20 to $28 per hour based on qualifications Responsibilities Customer Service Managers will ensure quality customer service, oversee associate
Job Source: eBayCathay Bank - Headquarters
Cupertino, CA, United States
Customer Service & Sales Manager Cupertino, CA, USA Req #2043 Wednesday, October 18, 2023 People Drive Our Success Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most
Job Source: Cathay Bank - HeadquartersCathay Bank
Mountain View, CA, United States
Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have th
Job Source: Cathay BankSolugenix
Cupertino, CA, United States
Customer Service & Sales Manager $60k - 75k Cupertino, CA (Onsite) Direct Hire Job ID 2023-9254 We are looking for a Customer Service & Sales Manager . This is a direct hire opportunity in Cupertino, CA (Onsite). Qualifications : A college degree is a plus. Three to five years’ experience in a similar capacity with management/supervisory respons
Job Source: SolugenixCathay Bank - Headquarters
Mountain View, CA, United States
Customer Service & Sales Manager Mountain View, CA, USA Req #2243 Tuesday, May 7, 2024 People Drive Our Success Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most val
Job Source: Cathay Bank - HeadquartersCathay Bank
Cupertino, CA, United States
Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have th
Job Source: Cathay BankSanta Clara, CA, United States
About Bolster
Bolster turns the security paradigm upside down and removes threats and digital risks before an attack occurs. Our protection extends beyond the enterprise to customers and partners. Our approach is the antithesis of today’s cyber defense strategy, which is to wait for an attack than try and prevent it. Or worse, assume you have been breached and hope you can detect it. We leverage the power of AI to apply deep learning, computer vision, and natural language processing to identify criminal intent on millions of web pages daily. We tirelessly monitor the Internet to find malicious web pages that could cause harm and remove them. We empower companies to take back control of the Internet by continuously eliminating the threats that threaten their business, customers, and brand.
We are just getting started, and the future could not be more exciting. We’re growing the team in all functions as we transition from a small start-up into the next phase of our journey. We are looking for A-list talent who will have a meaningful impact, solve new challenges, and take ownership of the future of Bolster. If this is you, apply and join our team!
We’re growing the teams in all functions as we transition from a small start-up into the next phase of our journey. We are looking for A-list talent who will have meaningful impact, solve new challenges, and take ownership of the future of Bolster.
The Customer Success Manager (CSM) will contribute strategic guidance and advice to customers of various sizes along various points of their customer journey. You’ll work in tandem with multiple internal stakeholders to renew and grow business in our existing client base. You will work with a collaborative team where your experiences, effort, and ideas will matter. You’re relaxed yet professional, eloquent yet casual, and pleasant yet persuasive. Most importantly, you want to believe in the product you’re selling and take a personal interest in the growth of the organization. Our buyers are our usually Security Operations team, Fraud teams and are fairly technical.
*** Please note, this role requires in office work/collaboration 3 times a week ***
If this is you, apply and join our team!
What You’ll Do
Develop strong awareness of the customer journey and how a Customer Success Manager serves to strategically advise customers toward agreed upon goals.
Be responsible for validating and championing the expansion and adoption growth within a book of business across customer profiles with various business needs.
Engage and meet with customers for Executive Reviews in order to develop a clear understanding of their needs, opportunities and possible solutions.
Coach and drive customers toward the maximum value application of Bolster alongside their business needs on a defined timeline, promoting methodologies and business practices that create customer experts.
Maintain high levels of customer engagement and satisfaction with a focus on customer value & loyalty.
Identify common customer challenges amongst your CSM cohort and their books of business to help identify opportunities for enhanced product solutions.
Partner cross-functionally with Bolster Account Executive, Product, Engineering and Marketing teams to continuously improve the customer experience.
Ability to craft internal and customer-facing assets.
Help drive customer references and case studies.
Requirements
4+ years of experience in a customer-facing customer success, account management, or strategic consulting role; enterprise software or SaaS experience is a preferred.
College degree (BA/BS) preferred.
Passion for building trust and communicating effectively with customers.
Experience working with Security operations teams and Fraud teams (SecOps) is a must.
Proactive, curious-minded, and organized team player with innovative ideas to inspire customer engagement, loyalty, and adoption.
Strong interpersonal skills and experience building strong internal and external relationships.
Consistent track record of highly professional customer service in a fast-paced, dynamic environment
Ability to prioritize and multitask while maintaining diplomacy, tact, and poise under pressure when working through customer issues.
Nice to Have
Experience with tools such as Salesforce and CS-centric tools is a plus.
Experience with a professional community management platform for a large technologically focused user base.
Experience in Phishing & Fraud space
*** Please note, this role requires in office work/collaboration 3 times a week ***
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Email Alert for Customer Service Manager jobs in Santa Clara, CA, United States
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