IT Support Specialist
Austin, TX, United States
Job Description
Our client, a world leader in the semiconductor manufacturing industry, is looking for IT Support Specialist . Kindly see the details below and let us know if you are interested.
Location: Milpitas, CA - Onsite.
Company Benefits include:
Healthcare (Medical, Dental, & Vision Employee only, 50% covered by employer of the eligible plan)
Paid Sick leave
401k (with 2% employer match)
Job Details:
Experienced IT professional with 5+ years in corporate environments, adept at end-user support, troubleshooting, and system provisioning. Skilled in WIN 7/10, macOS 12+, and Office 365. Proven ability to handle help desk tasks, resolve break/fix issues, and manage IT service requests. Excellent communication, customer service, and teamwork skills.
Responsibilities: Manage SNOW ticketing queue, create/resolve help desk tickets.
Front-Line IT support at Service Station, addressing break/fix issues.
Support conference rooms (Zoom) and user cubicles, manage IT service requests.
Handle new hire tasks, provision systems, and set up new hires.
Assist in selecting suitable software and hardware to meet user requirements.
Troubleshoot software and hardware failures, including identifying network problems related to personal computers.
Perform regular maintenance on PC equipment, scan computers for viruses, and maintain an inventory of hardware and software.
Assist with PC system relocations and coordinate with other local Technology department members for product installation, training, and support.
Collaborate with other departments to streamline processes regarding product installation, training, and support.
Skills Proficient in WIN 7/10, macOS 12+, Office 365 troubleshooting.
Video conference room troubleshooting.
Strong communication, customer service, and teamwork skills.
Experience in end-user support, hardware/software troubleshooting.
Education/Certifications: Bachelor's degree in a relevant field (preferred).
IT COMPTIA certifications (2+ years preferred).
Would you consider discussing this further? If so, please send us your availability and updated resume to [email protected] at your earliest convenience.