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Customer Service Representative

Cape May Court House, NJ, United States

Overview:

Western Pest Services is a premier provider of pest control solutions.? Western Pest Services protects more than just homes and business in our area. The homeowners know us as the local brand to get the job done and businesses know us as the local brand that will protect their brand. Getting the job done with great services is what we are all about. Internally, we work to keep our work family safe, to provide them with the tools to help them grown, and to keep it fun. Established in 1928, we have a legacy of excellence and the stability of an industry leader.??

We are currently seeking a seasonal Customer Service Representative . This position would be located in our Cape May, NJ office.

Responsibilities:

Our Customer Care / Service Representatives (CSR) are the link between our customers and our service technicians. As a CSR, you will coordinate schedules, resolve customer issues and concerns, respond to service and sales inquiries, and communicate with our field operations.

What Youll Be Doing:

Provide exceptional customer service and a quality experience to internal and external clients

Prioritize, plan and complete daily tasks, special projects, and assignments

Facilitate accounts receivable and collection efforts

Manage administrative requests and tasks

Provide proactive customer follow-up in a timely manner

Deliver accurate service and sales information

Maintain accurate records utilizing customer service software applications

Respond to leads and referrals

Partner with management to manage expectations and meet deadlines

Assist in scheduling of service routes

Produce accurate and timely reports

Ensure that work is complete and results are satisfactory

Assist in training of new team members as requested/needed

Demonstrate strong attention to detail and accuracy

What Were Looking For:

We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience.

Excellent communication and problem-solving skills are crucial to our business.

If you are a collaborative partner with a strong work ethic who can appreciate a fast-paced environment and values providing support while assisting others, this may be the right fit for you.

Qualifications:

High school degree or equivalent

Must be 18 years of age

Excellent phone etiquette and friendly, professional demeanor

Strong organizational skills and ability to manage multiple priorities, i.e. multi-task

Knowledge of MS Office environment with Word, Excel, and Outlook proficiency

Knowledge of customer service principles and best practices

Excellent written and verbal communication

Ability to work in a high volume, fast paced environment

Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

Salary Range: $18-$20 per hour.

Want to learn more about working at Western Pest Services? Click Here!

Western Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

#WPCSR23

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