Coordinator Customer Relations
, HI, United States
Location:
Coordinator Customer Relations in Westin Nanea Ocean Rsrt Villas at Marriott Vacations Worldwide Location *
**Location:**
45 Kai Malina Parkway **Job Description**
Marriott Vacation Club, a leader in the vacation ownership industry, is seeking motivated individuals with customer service and local area expertise to join our award-winning sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are motivated to provide outstanding customer service. As a Guest Relations Coordinator, you will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.
* Hotel and resort discounts
* Immediate 401(k) Company match up to 6%
* Growth and development opportunities
* Positive work environment
* Conduct pre-arrival calls to guests coming on a promotional package.
* Engage with guests and provide elevated customer service by phone.
* Effectively communicate the benefits of the guest's vacation package and confirm details.
* Provide the highest level of service to suggest local attractions and restaurant recommendations .
* Provide effective problem resolution techniques if applicable .
* Enjoy talking with guests by phone
* Excellent written and verbal communication skills
* Local area knowledge
* Computer skills
* Flexible schedule, including the ability to work weekends and holidays
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
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