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Insight Global
Austin
Job Description One of Insight Globals Fortune 500 clients is looking for Remote Help Desk candidates. For this position, all candidates will provide 24/7 remote technical support to all retail store associates and non-retail store associates. The help desk agent will be responsible for following all steps in Service Now to troubleshoot issues repo
Job Source: Insight GlobalUniversity of Texas at Austin
Austin, TX, United States
Provides exceptional customer support for Athletics staff, student athletes, and visitors. Interacts and communicates with peers and customers in a professional manner. (15%)Responds to phone, email, and in person requests for assistance with IT equipment including but not limited to workstations, printers, networking, event ticketing, video equipm
Job Source: University of Texas at AustinWiz, Inc.
Austin, TX, United States
Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a cultur
Job Source: Wiz, Inc.It Miami Llc
Austin, TX, United States
Virtu is a leading financial firm that leverages cutting edge technology to deliver liquidity to the global markets and innovative, transparent trading solutions to our clients. As a market maker, Virtu provides deep liquidity that helps to create more efficient markets around the world. Our market structure expertise, broad diversification, and e
Job Source: It Miami LlcReqRoute Inc
Austin, TX, United States
Job Title: Help Desk Support III Duration: 11+ Months Location: Austin, TX - Onsite Job Description Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights,
Job Source: ReqRoute IncHigh 5
Austin, TX, United States
Job Title: Help Desk Support III Location: Austin, TX - Onsite from Day1 Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May r
Job Source: High 5Tential
Austin, TX, United States
What we need Our client is looking for an enthusiastic, committed and amiable IT Provisioning Lead to provide support for our users and contractors around the world. Applicants will be highly motivated and organized, able to work alongside a team, while also having the ability to work without supervision. What you will do As an IT Provisioning Lead
Job Source: TentialPearl Interactive Network
Austin, TX, United States
Pearl Interactive Network is seeking Full-Time Remote IT Help Desk Specialists. Bring your knowledge and technical skills in computer software and systems support to Pearl. The IT Help Desk Specialist will manage inbound calls in a fast-paced, high-energy environment and assist users by researching technical issues, exploring answers, and providin
Job Source: Pearl Interactive NetworkAustin, TX, United States
Description:
We are seeking a qualified IT Desktop Engineer to support workstations and related software applications. The IT Desktop Engineer is expected to deliver excellent customer service to the business, exhibiting leadership competencies and leading through positive influence.
This role requires a deep understanding and experience with installing, configuring, and troubleshooting Windows desktops, software, applications, WAN/LAN networks, and printers. The qualified candidate will focus efforts on planning, forecasting, and implementing new system hardware and software, including the retirement of existing systems and components.
The ideal candidate must be self-directed, a fast learner, and comfortable working in a fast-paced team. They should be flexible enough to work on modern systems or legacy components to understand all the pieces that should align correctly to support a large enterprise development team. The qualified candidate should occasionally be able to provide support 24/7 and rotate weekends on-call with current team.
Job Responsibilities:
• Be able to explain technical IT specific terminologies and concepts of the software development tools to the users and apply those concepts to resolve the issues/failures in the tools.
• bility to manage physical to virtual workstation.
• Provisioning and de-provisioning users for tools access and is not limited to adding/removing users to project server resources.
• bility to create CRQ in Remedy for errors/issues/failures.
• Holding and facilitating meetings with internal and client team(s) to discuss requirements for upgrading servers and applications to latest versions.
• Create CRQ(s) in Remedy for appropriate Network, Unix, or other team who provide support or other infrastructure/OS support that are needed for the tools.
• Provide management of binaries for IDEs or associated components of the IDEs for Git development.
• Familiarity with Git development software tools.
• Understand, troubleshoot, and resolve Client, and UFT application and user issues.
• Troubleshoot and resolve subscriptions for Windows and Linux server licenses and renewals.
• Troubleshoot and resolve Unix (RHEL and Ubuntu) issues/failures.
• bility to communicate tool's failure to end users/managers and offer workaround or ETA of the tools' availability.
• Work with all teams on the project as it relates to support for developer workstations and tools.
• Write training/installation/process documents for users as needed.
• bility to support annual desktop and system audits.
• Plan, test, and implement upgrades to Unix, Windows and MySQL databases.
• Plan, test, and implement upgrade of software fix packs to desktop and server OS. This includes a project plan, meetings with appropriate teams, and resources.
• Plan, test, implement, and backup MySQL databases. This includes a project plan, meetings with appropriate teams, communication, and resources.
• Supporting Windows 11 upgrades and use of imaging tools.
• The ability to conduct inventory assessments of servers, desktops, laptops, and workstations, and network appliances.
• The ability to create continuous improvements to the project in terms of quality and process management.
• Provide root cause analysis and break fix related to software tools.
• Management of email distribution list.
• Management of internal project Wiki's
Email Alert for Help Desk jobs in Austin, TX, United States
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