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Behavioral Health - MA

South Portland

Job Description Job Description ESSENTIAL FUNCTIONS

Assessment and coordination of provider schedules to organize patient flow

Input patient care orders after provider has noted them in patients progress note

Work collaboratively with patients to reduce barriers to accessing mental health services

Collaborate with Behavioral Health Navigator to make referrals as authorized by physicians to managed care companies on behalf of InterMed patients

Build a rapport with mental health facilities and practitioners to ensure collaboration and information exchange between InterMed behavioral health and community resources

Contact patients to confirm they have made contact with the specialists’ office

Answer incoming calls from internal customers, patients, and specialist offices

Document all clinical data correctly and appropriately in patient’s EHR

Communicate patient information after consultation with provider

Preload patient records prior to routine visit per provider protocol and oversight

Refill patient medications according to protocol per provider approval and oversight

Oversight of clinical environment with attention to safety and infection control

Provide follow up with patient after hospital and /or skilled facility discharge

Complete PMP checks and manage forms such as PHQs, Vanderbilt assessments with parents and schools, and GAD 7.

Have an understanding of workflows and processes for Behavioral Health intakes and assessments

Properly triage for depression, crisis, and suicide issues

Collaborate with the Behavioral Health team to review all referrals for appropriateness.

Places follow up calls for medications and checks in with patients and parents as requested by the provider

Provide patient nursing care; facilitate patient education

Provide nurse care management for patients enrolled in Collaborative Care

Coordinate and support individual, group and population based health maintenance and promotion

Coordinate patient care management with in house specialties and resources; community resources; home health and other health care agencies; hospital care

Manage telephone encounters utilizing triage and telehealth principles

Excellent professional judgment, phone skills and decision making ability

Work collaboratively with all team members

Demonstrate initiative, responsibility, flexibility and decision making

Ability and willingness to provide excellent customer service to patients, InterMed colleagues and vendors

Maintain confidentiality and compliance in all patient care activities

Special projects as assigned by lead, coordinator or manager

JOB REQUIREMENTS

Graduate from an MA program

Active Certified MA

Experience working in a mental health setting preferred

Professional appearance and demeanor

Proficient in Windows applications, electronic medical record preferred

SCHEDULE

Monday through Friday, 40 hours per week with 5, 8-hour shifts

InterMed is an equal opportunity workplace and prohibits discrimination or harassment of any kind. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity and/or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

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