Microsoft Server Support Engineer (Network Engineer) - Environmental Services Department

San Jose, CA, United States

The  Environmental Services Department (ESD) is a national leader in pollution prevention, watershed protection, utility service provision, and climate action. Together, ESD employees positively impact every resident and business in San Jose.

Our department is an exceptional place to start or grow your career. We have a supportive leadership team, numerous professional growth opportunities, and an inclusive workplace culture that is welcoming of your talents! We offer an array of meaningful career paths and value flexibility – offering possible hybrid work and alternative work schedules in select roles. Additionally, the City  benefits, as well as 15 paid holidays!

To learn more about ESD, follow @sjenvironment on  Twitter ,  Facebook and  Instagram and San Jose Environmental Services on LinkedIn.

About the Division

Administrative Services Division (ASD) team members gain satisfaction when facilitating trainings for ESD’s workforce; feel empowered when managing a full range of information technology data and services to over 500 employees; deliver quality customer service in utility billing; enjoy their contributions to the success of peers by hiring and promoting the right people for the right positions; and oversee the budget planning and fiscal management for a wide variety of special funds that support the important work ESDers do. Join a diverse and dynamic team that provides key strategic support to ESD staff, programs, and utilities linking directly to the department’s mission. By providing behind-the-scenes support, our team makes a difference!The Environmental Services Department is currently seeking to fill one (1) full-time Network Engineer vacancy in the Administrative Services Division.

The salary range for this classification is:

$116,909.52 - $142,243.92 Annually

This salary range includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates’ qualifications and experience.

ESD is seeking a dynamic, creative, and collaborative leader for the position of Microsoft Server Support Engineer (Network Engineer). This position will act as lead to three Network Technicians who collectively provide end-user support. The ideal candidate must have the ability to effectively resolve difficult customer situations, function independently within the scope of their responsibilities, manage complex technology projects, and communicate effectively with all levels of the organization. Possible projects include developing requirements for technology procurements, planning local area network upgrades, coordinating the rollout of mobile devices using a management system, and managing deployment and maintenance of department-level applications or systems.

Typical duties for ESD’s Microsoft Server Support Engineer (Network Engineer) may include but are not limited to the following:

Manage Active Directory (AD)

Perform standard AD user, group, and group policy update tasks.

Perform standard share folder maintenance tasks.

Standardize and document ESD processes for user and computer management.

Develop and implement standard procedures to audit group membership and file share permissions.

Coordinate AD maintenance activities with the Information Technology Department.

Manage all ESD Servers and Data Centers

Deploy, support, and manage virtual and physical servers in a mixed environment (Linux, Windows 2016, 2019 and 2022).

Patch management, antivirus monitoring and remediation, Windows clustering, OS upgrades, security, and system monitoring.

Create and implement preventive maintenance and disaster recovery plans for all ESD data centers.

Implement consolidation measures to improve efficiency of server operations and reduce physical footprint.

Implement data migration from on premise to cloud data storage.

Implement in-place upgrade on windows servers.

Manage Helpdesk Requests and Provide End-User Technical Support

Respond to customer service requests.

Manage daily workload of three network technicians for helpdesk tickets and follow up on outstanding items.

Resolve customer complaints and service issues.

Manage ESD’s Local Area Networks

Lead projects to upgrade and maintain network infrastructure and wireless networks at ESD facilities.

Support multi-vendor local area networks and enterprise connections in partnership with the IT Department.

Upgrade copper/fiber hybrid phone network.

Troubleshoot network traffic and performance issues using tools like Sniffer or Wireshark to ensure optimal performance for data and VOIP.

Maintain Client System Security

Maintain and manage desktops with the MS Defender anti-virus system.

Lead responses to virus outbreaks or system security issues.

Install and maintain system security patches and updates.

Research and Development

Investigate new technologies and new methodologies for achieving technology goals.

Provide consultation to divisions looking for updated technology.

Education:  A bachelor’s degree from an accredited college or university in Computer Science, Computer Engineering, MIS, or a closely related field.

Experience:  Three (3) years of experience equivalent to performing technical work of complex difficulty to provide desktop, data security, system administration, server, or network support to end users.

Acceptable Substitutions: Two (2) years of related experience may be substituted for up to two years of the education requirement.

Certifications:

Possess an active industry certification that demonstrates expertise in the relevant information technology field, such as a Microsoft Certified Azure Administrator certificate, Cisco Certified Network Professional (CCNP), Network Associate (CCNA) certification, VMware Certified Professional (VCP) certification, OR an equivalent professional, industry recognized certification acceptable to the City.

License :

Possession of a valid California Driver’s License.The ideal candidate will possess the following competencies, as demonstrated in past and current employment history:

Analytical Thinking – Approaching a problem or situation by using a logical, systematic, sequential approach.

Communication Skills –  Effectively conveys information and expresses thoughts and facts clearly, orally and in writing;  demonstrates  effective use of listening skills and displays openness to other people's ideas and thoughts.

Initiative –  Exhibits  resourceful behaviors toward meeting job  objectives ;  anticipates  problems, is proactive, and avoids difficulties by  planning ahead ; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance.

Job Expertise –  Demonstrates  knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

Problem Solving – Approaches a situation or problem by defining the problem or issue;  determines  the significance of problem(s); collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Project Management – Ensures support for projects and implements agency goals and strategic  objectives .

Reliability –  Completes quality work assignments in  a timely  and efficient manner; fulfills responsibilities and  maintains  confidentiality as  appropriate .

Teamwork & Interpersonal Skills – Develops effective relationships with co-workers and supervisors by helping others  accomplish  tasks and using collaboration and conflict resolution skills.

Selection Process:

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

If you have questions about the duties of this position, the selection or hiring processes, please contact Ernesto Zamaguey at [email protected] .

#J-18808-Ljbffr