Front Desk Concierge
Philadelphia, PA, United States
Join the experience as we are seeking energetic and enthusiastic Front Desk Concierge at The Driftway in Philadelphia. As a Front Desk Concierge, you bid a warm welcome to our guests visiting the hotel and are responsible for providing quality guest service as it pertains to checking in/out hotel guests; client and resident reception organization; bell duties; and concierge services in a gracious and professional manner.
We are searching for a passionate candidate to join our front desk/concierge team so we can provide top-notch hospitality to our guests. This is a blended position that includes responsibilities as both concierge and hotel receptionist.
Job Duties:
Manage online, phone, and in-person room reservations
Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
Take payment from customers
Respond to guests’ issues and complaints in a friendly, timely manner
Explain local amenities and attractions to guests
Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
Assist customers with the planning of special events
Arrange specialized services for VIP customers
Create detailed itineraries for guests including transportation, restaurant reservations, tour reservations etc.
Must be able to stand for extended periods and be physically capable of assisting guests with luggage when necessary.
Requirements: Be detailed oriented, able to work individually and handle multiple tasks simultaneously.
Must be computer savvy and be a quick learner.
Strong interpersonal skills and the ability to work well with co-workers and the public in a thoughtful sincere manner.
Must be willing to work a flexible schedule. Must be willing to work weekends and holidays if necessary.
Benefits: Full Health, Vision, Life and Dental Coverage
401 K
Paid Vacation, Holiday, Personal, and Sick days