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Community Health Network
Indianapolis, IN, United States
Join Community Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, "community" is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities
Job Source: Community Health NetworkPwC
Indianapolis
**Specialty/Competency:** Oracle **Industry/Sector:** Not Applicable **Time Type:** Full time **Travel Requirements:** Up to 60% A career in our Oracle Human Capital team, within our Oracle consulting practice, will provide you with the opportunity to help organizations use enterprise technology to achieve their digital technology goals and capital
Job Source: PwCPwC
Indianapolis
**Specialty/Competency:** Oracle **Industry/Sector:** Not Applicable **Time Type:** Full time **Travel Requirements:** Up to 40% A career in our Oracle Human Capital team, within our Oracle consulting practice, will provide you with the opportunity to help organizations use enterprise technology to achieve their digital technology goals and capital
Job Source: PwCPwC
Indianapolis
**Specialty/Competency:** Oracle **Industry/Sector:** Not Applicable **Time Type:** Full time **Travel Requirements:** Up to 60% A career in our Oracle Human Capital team, within our Oracle consulting practice, will provide you with the opportunity to help organizations use enterprise technology to achieve their digital technology goals and capital
Job Source: PwCMcg Solutions Llc
Indianapolis, IN, United States
Job Description Job Description Do you want to join a fast-paced growing organization that values their customers, communities, and employees? Join our thriving firm today! We are searching for dedicated leaders who are full of positivity, excitement and are always up to new challenges. MCG Solutions is a leading Business Consulting and Management
Job Source: Mcg Solutions LlcResources Global Professionals
Indianapolis, IN, United States
Consulting Hybrid Hybrid up to 3 Days Onsite Full time United States, Indiana, Indianapolis Consulting On Demand Talent City Indianapolis Country United States State/Province Indiana About This Role As an Accounting Management Consultant, you will play an instrumental role in assisting clients in a variety of challenging projects to m
Job Source: Resources Global ProfessionalsMCG Solutions Inc
Indianapolis, IN, United States
Do you want to join a fast-paced growing organization that values their customers, communities, and employees? Join our thriving firm today! We are searching for dedicated leaders who are full of positivity, excitement and are always up to new challenges. MCG Solutions is a leading Business Consulting and Management Firm in the
Job Source: MCG Solutions IncMCG Solutions
Indianapolis, IN, United States
Do you want to join a fast-paced growing organization that values their customers, communities, and employees? Join our thriving firm today! We are searching for dedicated leaders who are full of positivity, excitement and are always up to new challenges. MCG Solutions is a leading Business Consulting and Management Firm in the area. The Business
Job Source: MCG SolutionsIndianapolis, IN, United States
Workforce Management Consultant – Indianapolis, IN – Roche Diagnostics Corporation Posted On: 04-27-2021
Position Title: Workforce Management Consultant
Job Location: Indianapolis, IN
Company: Roche Diagnostics Corporation
Contact Information: Jennifer Fenker at [email protected]
The Opportunity:
Develop and lead Contact Center Forecasting and Schedule planning and review process
Determine workforce requirements to meet service level and response time objectives
System Owner and SME for Forecasting/Scheduling Technical Solution (ex. Teleopti) –
Understand technology capabilities and recommend needed features, vendors, applications, and upgrades
Schedule Coordination in collaboration with other WFM team members
Provide insight on optimal forecasting/scheduling strategy to meet CSC objectives
Provide recommendations and collaborate with CSC teams on forecast and workload requirements
Develop accurate short- and long-term workload forecasts
Determine agent schedules to meet CSC Objectives
Maintain schedules to ensure adequate staffing in coordination with training, meetings, etc.
Collaborate with WFM team to maintain Forecasting/Scheduling Technical Solution (ex.Teleopti) with accurate department information (schedule details, agent skills, etc.) and needed application maintenance
Establish and maintain skill based routing and its linkage with scheduling
Ensure appropriate training for leadership on Forecasting and Scheduling tools
Ensure appropriate training for CSC personnel on Forecasting and Scheduling tools
Provide insight on needed reporting, metrics, and monitoring for optimal WFM
Who You Are:
Bachelor’s Degree or equivalent experience may be considered in lieu of a degree
5 years of relevant experience
Preferred:
5+ years Contact Center experience, especially in multiskilled environments with 100+ team members
Experience with Workforce Management software (ex. Teleopti) for forecasting, scheduling, and
reporting
3+ years forecasting/scheduling/planning experience
Demonstrated analytical ability
Team player and collaborator
Experience collaborating and influencing leadership teams to develop and implement needed
strategies
Demonstrated skills in stakeholder management, change management, and team management
with individuals who are not direct reports
Knowledge about Reporting and KPIs
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Email Alert for Workforce Management Consultant jobs in Indianapolis, IN, United States
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