Assistant General Manager

Universal City, TX, United States

We are Aaron's - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job - it is a career with purpose.

Summary

The Assistant Store Manager is responsible for managing and directing store activities related to the Accounts Department to ensure the store is achieving company standards for non-Renewal closing percentages and supports the General Manager in the daily operations of the store. The AGM will assist in directing the financial success of the store and managing the store, operations, and staff. The successful AGM will be able to enhance Aaron's customers' experience, meet collection and profitability goals, and manage staff effectively.

Duties and Responsibilities

Maximizes profitability and ensures store meets goals by recruiting, selecting, hiring, training, motivating, coaching, mentoring, providing feedback to, and when necessary, disciplinary and/or terminating staff within the Accounts department

Manages Accounts operations to ensure high level of customer satisfaction by focusing on the team delivering an exceptional customer experience.

Sets daily, weekly, and monthly goals for the sales team and updates the sales and renewals goal boards daily. Partners with the Store Manager to motivate and inspire team members to achieve store productivity goals through training, coaching, mentoring and feedback. Facilitates daily renewal huddles and gain commitments on daily renewal goals.

Partners with Store Manager on inventory management activities for the store. Facilitates and reconciles store inventory as directed by the Store Manager and assists with weekly product ordering and planning for future promotions and events. Responsible for inventory movement at the back door.

Ensures execution of the RCO "Flow" including telephone and showroom sales and of Aaron's Customer Service programs

Assists in maintaining outstanding store condition and visual merchandising standards

Handles service issues for customers and resolves customer opportunities promptly

Responsible for authorizing customer returns with the mission of saving customers

Education and Experience

High School diploma or equivalent

3 years of completed college course work or 3 years of collections experience with retail experience preferred

Required Skills and Competencies

Proven track record of successful selling skills and performance

Demonstrated selling skills

Good communication and interpersonal skills

Knowledge of merchandising and marketing

High energy level and self-motivated

Organized and demonstrates superior attention to detail

Excellent phone etiquette

Proficient computer skills

Upholds the Aaron's brand and protect company assets

Physical Requirements

Position requires bending, stooping, and standing for extended periods of time

Position requires lifting, loading, and moving up to 50 pounds of merchandise alone or up to 300 pounds with assistance

Aaron's Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:

Sundays off

Employee assistance program

Employee purchase program with exclusive discounts

Physical and financial well-being programs

Tuition reimbursement

Employee Business Resource Groups

401(k) plan with contribution matching

Paid time off, including vacation days, sick days, and holidays

Life and disability insurance

Medical, dental and vision insurance

Paid paternal leave

Stock purchase plans

Pay on Demand

**Benefits vary based on full- and part-time employment status.

Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

About Aaron's

At Aaron's we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron's for the same reason you should choose us for the next step in your career - our ability to positively influence people's lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron's is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact [email protected].

Aaron's is an Equal Opportunity Employer.

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Other details

Job Family Corporate Retail Store

Job Function Store Associate

Pay Type Salary

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