Associate Site Reliability Engineer (US Citizens)

San Jose, CA, United States

About Zscaler

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Job Description

In this role, you will be responsible for all aspects of the Zscaler production data center services including servers operating systems, storage, and supporting systems. You will be an instrumental part of the Zscaler Cloud Operations team responsible for the availability, latency, performance, efficiency, monitoring, and emergency response.

The SRE team is responsible for keeping the engines running at peak performance. On any given day, the Zscaler cloud processes tens of billions of transactions — scanning a petabyte of data — for 15 million users around the world. The transaction volume on the Zscaler cloud is growing significantly every quarter, yet the cloud’s overall stability just continues to improve, and that is directly attributable to the Cloud Ops team’s deep expertise and its dedication to reliability, availability, and scalability. To be a part of this team, you will, above all, need to share this dedication. And a sense of humor wouldn’t hurt.

Responsibilities

Good grounding with networking principles, Firewalls, Load Balancing Solutions, etc.

Working closely with Software Engineering, Development, and Infrastructure teams to understand, implement, and deploy end to end monitoring solutions

Deploy patches and upgrades, and upgrade administrative tools and utilities as required.

Monitoring applications and services within the environments, participate in on-call rotation, take actions to resolve issues and implement strategies to prevent future occurrences

Minimum Qualifications

0-2 years experience working in 24/7 NOC operation, production cloud platforms, associated process and automation workflows

Strong working knowledge of Linux/UNIX and related applications

High-level understanding of networking standard protocols and components such as: HTTP, DNS, TCP/IP, ICMP, the OSI Model, Subnetting and Load Balancing

Familiarity with a programming language (Python, Go) and scripting languages (Bash)

Ability and flexibility to work after hours/weekends for application releases/deployments

Passion for solving technical challenges in running resilient cloud platform with high SLA

Comfortable working in a face paced environment

Constantly driving to improve, optimize and identify opportunities for process improvement

***Due to the nature of this project, we can only hire US Citizens***

What You Can Expect From Us

An environment where you will be working on cutting-edge technologies and architectures

Competitive salary and benefits

A fun, passionate and collaborative workplace

The pace and excitement of working for a Silicon Valley Unicorn

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here .

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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