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Ads Program Manager

Mountain View, CA, United States

Title: Ads Program Manager

Location: Remote (Mountain View, CA)

Duration: Full Time

As Program Manager, you will run pilot programs and scale programs that introduce new tools and procedures to a globally distributed team. You will lead and track a continuous iteration and improvement process, to scale operations to new levels. Interfacing with multiple vendors, you will empathize with each third party to understand their strengths and gaps, to help them adopt new standardized processes and tools, to get their feedback and insights into how to make the overall operations stronger.

Required Skills and Experience:

Experience in the business operations realm in a technology company

Experience in dealing with corporate clients and with external vendors

Experience in creating new operational procedures (SOPs), processes, documents, and solutions in corporate environments with a high level of ambiguity

Expertise in developing processes and driving programs using short development cycles, MVPs, and rapid iteration

Customer orientation, ensuring that client needs are understood and satisfied

Solutions ownership mindset: not just being an operator

Be independent and able to navigate ambiguity

Big-picture and detail orientation at the same time: zoom out for the holistic look, while also able to get into the weeds to understand all the details

Effective communicator: written and oral, across cultures and role profiles

Preferred (Bonus) Skills and Experience:

Expertise in change management

Understanding of how to manage and investigate escalations through root cause analysis (RCA)

Knowledgeable in survey design or research methods

Experience in training development and delivery

Experience with vendor management, staffing and resource allocation by suppliers

Experience in the digital advertising field, and some understanding of ads, ad content moderation, ad safety, fraud, bots

Understanding of remote work and globally distributed teams

Understanding of Six Sigma, risks assessment and risk management practices and tools

Experience in dealing with data (analyzing data, creating reports), basic SQL, scripting/ coding for statistical analysis

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