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Ohio Transmission Corporation
Houston, TX, United States
OTC Industrial Technologies is looking for a Customer Service Representative to join our team in Houston, TX ! As a Customer Service Representative specializing in customized pump solutions, you'll be the friendly face our customers rely on for exceptional service every time. This role emphasizes heavy email communication, in addition to commun
Job Source: Ohio Transmission CorporationTransCore
Houston, TX, United States
TransCore (TRN), a subsidiary of ST Engineering, is seeking a Customer Service Training Coordinator to join our team in Houston, Texas. Job Summary: The Customer Service Training Coordinator develops, implements, and/or modifies training programs to ensure maximum effectiveness of call center/customer service personnel. Essential Duties and Res
Job Source: TransCoreSERCO OF TEXAS - GULF COAST
Houston, TX, United States
This role serves as a dynamic team member responsible for providing comprehensive administrative support to the management team, acting as the initial point of contact for visitors and clients to ensure a positive and welcoming experience. The position entails various duties, including managing administrative tasks, facilitating efficient managemen
Job Source: SERCO OF TEXAS - GULF COASTSERCO OF TEXAS - GULF COAST
Houston
Job Description Job Description This role serves as a dynamic team member responsible for providing comprehensive administrative support to the management team, acting as the initial point of contact for visitors and clients to ensure a positive and welcoming experience. The position entails various duties, including managing administrative tasks
Job Source: SERCO OF TEXAS - GULF COASTRotork
Houston, TX, United States
Company Description Job Description Reporting to the Service Supervisor, is responsible for the effective coordination of Service Technician scheduling and administration. In this role you will be responsible for understanding the needs of the client, preparing accurate and timely quotations, and coordinating the delivery of parts and services t
Job Source: RotorkRelevant Industrial, LLC
Houston, TX, United States
Job Type Full-time Description Relevant Industrial - Service Coordinator Relevant Industrial is the preferred provider of critical service solutions. Every solution we deliver is specialized and customized for each demanding situation a client presents to us. We leverage the vast experience and knowledge gained across our combined histories to
Job Source: Relevant Industrial, LLCITW Food Equipment Group
Houston, TX, United States
Job Description Reporting to the Service Supervisor, is responsible for the effective coordination of Service Technician scheduling and administration. In this role you will be responsible for understanding the needs of the client, preparing accurate and timely quotations, and coordinating the delivery of parts and services to meet the client exp
Job Source: ITW Food Equipment GroupCamillo Properties
Houston, TX, United States
Company : SimplyHome Job Title : Service Coordinator Department : Service Reports to : Service Operations Manager Status : Full Time Job Summary We are actively seeking an experienced Service Coordinator. They must be able to communicate effectively with a wide range of people including customers and staff. The ideal candidate will
Job Source: Camillo PropertiesHouston
Job Description Job Description Position Summary : Assist supervisors in managing the call center, respond to emails and questions, maintain processes, and resolve complaints or disputes while ensuring high-quality service standards. This position will also assist with escalated inquiries and provide excellent customer service.
Essential Duties and Responsibilities : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Support supervisors in managing employee adherence to schedules, complying with HIPAA/PHI regulations, and maintaining policies and procedures.
Exhibit extensive product knowledge and communicate effectively with customers and internal stakeholders.
Document interactions or incidents for review by supervisors and/or managers as needed.
Escalate issues that require additional internal review to ensure timely resolution.
Collaborate respectfully with internal and external stakeholders to enhance relationships and deliver exceptional customer service.
Participate in mandatory/continuing education and skills competency training to maintain professional growth and development.
Analyze data to address operational challenges and improve customer service.
Promote the organization's vision and values through excellent communication and teamwork.
Conduct quality assurance surveys with customers and report findings to the staff.
Address customer complaints brought to your attention professionally and efficiently.
Lead regular training sessions with the team to enhance their performance and promote a positive work environment.
Motivate the team to perform at their best by recognizing achievements and providing constructive feedback.
Other duties as assigned.
Competencies: To perform the job successfully, an individual should demonstrate the following. Adaptability: Demonstrates openness to change and new ideas. Adapts to different situations and adjusts behavior accordingly. Manages multiple tasks and priorities effectively. Communication: Listens actively and asks relevant questions to understand needs. Expresses thoughts clearly and concisely both verbally and in writing. Maintains effective working relationships with colleagues and clients. Selects appropriate communication methods based on context.
Cooperation: Shows a cooperative attitude and works collaboratively with others. Establishes trustworthy relations with colleagues and clients. Displays empathy and tact when interacting with sensitive topics. Offers support and assistance to colleagues and clients. Resolves conflicts constructively and efficiently. Works well in group problem-solving situations.
Customer Service: Demonstrates caring and sensitivity towards customers. Addresses customer concerns promptly and courteously. Meets commitments and deadlines. Solicits customer feedback to improve service delivery.
Dependability: Commits to fulfilling responsibilities and obligations. Follows instructions carefully. Adheres to attendance and punctuality guidelines. Takes responsibility for actions and decisions. Problem Solving: Generates creative solutions to complex problems. Gathers and analyzes information critically. Identifies potential problems early on. Solves problems effectively using available resources. Collaborates with peers to solve difficult problems.
Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
High School Diploma or GED required
At least one (1) year of experience in a call center environment preferred
Medical or Health insurance background is highly desirable
Skills:
Excellent written and verbal communication skills; bilingual (English and Spanish) preferred; ability to multitask in a fast-paced environment.
Customer Service Coordinator jobs in Houston
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