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America's Best
Dallas
Job Description Job Description Company Description America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a s
Job Source: America's BestAmerica's Best
Lewisville
Job Description Job Description Company Description America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow, with 950 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a si
Job Source: America's BestAmerica's Best Contacts & Eyeglasses
Lewisville, TX, United States
America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow, with 950 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price. For more details about America's Best
Job Source: America's Best Contacts & EyeglassesAmerica's Best
Dallas
Job Description Job Description Company Description America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow, with 950 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a si
Job Source: America's BestAmerica's Best Contacts & Eyeglasses
Dallas, TX, United States
America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price. For more details about America's Bes
Job Source: America's Best Contacts & EyeglassesSherwin-Williams
United States, TX, Double Oak, 75077
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well a
Job Source: Sherwin-WilliamsSherwin-Williams
Double Oak, TX, United States
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as
Job Source: Sherwin-WilliamsSherwin-Williams
Double Oak
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as
Job Source: Sherwin-WilliamsIrving, TX, United States
We're AutoNation - the biggest and most renowned automotive retailer in America, and a proud member of the Fortune 150. But that's just the beginning. We're in the midst of an incredible multi-year digital transformation that's set to revolutionize the industry.
At AutoNation, we're not just interested in keeping up with the times - we're dedicated to leading the charge. We're passionate about innovation and pushing the boundaries of what's possible, all while keeping our customers, coworkers, and communities in the driver’s seat. We believe that together, we can create a brighter future for everyone.
So what do you say? Are you ready to be part of something big?
Position Summary:
The Support Desk Associate handles all phone calls and ticket requests coming into the SSC from dealerships, customers and suppliers. Associate is responsible for providing an excellent customer service experience through phone conversations, writing emails, determining which SSC department may resolve the potential issue, and researching items to best assist requestor. They can also provide information on processes, answer how-to questions and handle emergency requests appropriately.
Who would I interact with?
Interacts with internal and external customers at various levels, other SSC Departments, their fellow teammates and management.
What are the day-to-day responsibilities?
Answer phone approx. 40-60 calls a day
Resolution of issues through phone calls or ticket inquiries
Respond to emails regarding potential issues with professionalism and in a timely manner
Research items using Fortis, CDK, Bank of America, Service Desk and MS Office
Provide resolution information and statuses on all types of requests and escalate critical issues appropriately
Identify potential issues by seeing trends and implementing course of action to resolve
What are the requirements for this job?
Bilingual verbal & written (Spanish and English) - required
Previous phone experience not required but a plus
Ability to handle heat cases with the upmost professionalism
Basic knowledge of Microsoft Office / basic computer skills
Understand basic accounting principles and logic
Minimum typing speed of 40 WPM
Proven skills in high stressful environment
What’s my next possible position?
Support Desk Training Lead or other SSC department positions
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.
Email Alert for Support Desk Specialist (Bilingual Spanish) jobs in Irving, TX, United States
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