Senior Information Technology Analyst

San Francisco, CA, United States

Salary: $9,899.00 - $12,033.00 Monthly

Location : City Hall, CA

Job Type: Full-Time

Job Number: 2024-038

Department: Information Technology

Opening Date: 05/13/2024

Closing Date: 6/13/2024 5:00 PM Pacific

City and Job Overview

The City of Garden Grove is accepting applications for the position of

SENIOR INFORMATION TECHNOLOGY ANALYST

There is one full-time position located in the Information Systems unit of the Information Technology Department, which is responsible for maintaining enterprise applications for all departments in the City. Under general supervision, the Senior Information Technology Analyst assists with planning, implementation, configuration, and overall operation of the City's information systems; coordinates assigned activities with other departments and divisions, outside agencies, vendors, and the general public.

The ideal candidate will have strong experience in systems and database administration, programming, and technical support. The ideal candidate will also possess great interpersonal and group facilitation skills, experience managing large system development projects, capability to evaluate and resolve technical problems, and good customer service skills.

We anticipate creating an eligibility list to fill current and future vacancies.

Essential Duties

Works with City departments to define information technology project requirements

Evaluates, installs, monitors, and troubleshoots enterprise applications, server software and hardware, and networking equipment

Administers relational databases and reporting

Codes, prepares data, tests, and debugs computer programs

Evaluates and modifies existing programs

Integrates third party software into existing systems

Assists in the administration of the City's network

Provides customer support and training on new and existing software packages

May supervise the work of staff

Performs other related duties as assigned

Requirements

EDUCATION & EXPERIENCE:

A Bachelor's degree with major coursework in information systems, information technology, computer science or other closely related field and two (2) years of experience in system analysis, implementation and maintenance of various information technology systems, and with a variety of programming languages is required. Experience with Windows administration, Linux administration, networking, cyber security, project management, or database technology is highly desirable.

KNOWLEDGE OF:

Principles and methods of systems and procedures analysis, programming and networking; project management best practices; capabilities and limitations of information processing equipment; customer service techniques and principles.

ABILITY TO:

Reason logically and clearly with abstract data; prepare, maintain and present effective verbal and written reports; work cooperatively with team members, city staff and other government agencies; effectively supervise staff; commit to providing quality customer service.

OTHER REQUIREMENTS:

A California Class C driver license is highly desirable.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Incumbents in this classification sit, speak clearly, hear normal voice conversation, distinguish shades/color vision, see small details, use a telephone, and work on a personal computer.

WORK ENVIRONMENT

The work environment described here is representative of those an employee encounters while performing the essential functions of this job. Incumbents in this classification primarily work in an office environment and may be required to work overtime and weekends.

Other Important Information

HOW TO APPLY

Online applications can be completed by visiting: Questions regarding this position may be either sent to: [email protected]. City Hall is open Monday through Thursday, 7:30 a.m. to 5:30 p.m., and every other Friday, 7:30 a.m. to 5:00 p.m.

The application filing deadline Thursday, June 13, 2024, 5:00 p.m.

Online application packets must include:

a completed online employment application

a completed supplemental questionnaire

The job application must be completely filled out. A resume may be submitted but cannot substitute for some of the information. Be sure to detail any education, training, or other relevant course work that would make you a particularly strong candidate.

Your application will be reviewed very carefully, and only those who appear to have the best qualifications will be invited to continue in the selection process. Meeting the minimum requirements does not guarantee an invitation to further testing.

THE SELECTION PROCESS

The selection process may consist of: Written exam - administered online via eSkill June 17 - June 24, 2024

Oral panel interview - tentatively scheduled for July 10, 2024

APPLICANTS WILL RECEIVE COMMUNICATION THROUGH EMAIL ONLY. Applicants should check their email and spam mail for all notices regarding their status in the recruitment.

Candidates who may need accommodations during the selection process must contact the Human Resources Department at [email protected] at least one week prior to any test dates.

BACKGROUND CHECK PROCESS

Due to the sensitive and confidential nature of the information accessible to those in this position, the candidate selected must successfully pass a thorough reference check, LiveScan, extensive background investigation conducted by the Garden Grove Police Department, and pre-employment medical exam prior to appointment.

If you have any questions regarding this recruitment, please contact

NEPOTISM POLICY

The City has adopted a Nepotism Policy that may affect the status of your application. Please refer to the Garden Grove Municipal Code 2.44.440 Nepotism Policy for more information.

EQUAL OPPORTUNITY EMPLOYER

The City of Garden Grove is an Equal Opportunity Employer that does not discriminate on the basis of sex, race, color, marital status, religion, ancestry, national origin, medical condition, non-disqualifying disability, age, sexual orientation, gender identity/expression, genetic information, military/veteran status, or other protected class covered by appropriate law.

DISASTER SERVICE WORKER

Per Government Code 3100, in the event of a disaster, employees of the City of Garden Grove are considered disaster service workers and may be asked to respond accordingly.

VACATION

Accrues at the following rates: 80 hours upon completion of one (1) year

120 hours after one (1) year - 10 hours per month

144 hours after nine (9) years - 12 hours per month

168 hours after fourteen (14) years - 14 hours per month

207 hours after nineteen (19) years - 17.25 hours per month

246 hours after twenty-four (24) years and thereafter

HOLIDAYS : 14 paid holidays a year (up to 125 hours)

SICK LEAVE : Accrues at 8 hours for each full calendar month of service.

CAFETERIA PLAN HEALTH INSURANCE : The City provides each eligible employee a fringe benefit allocation to purchase benefits for themselves and their dependents. Any unused portion of the allowance may be put into a deferred compensation plan, or taken as cash at the end of the year, or invested into a Flexible Reimbursement Account in which employees may tax-defer funds to use to pay for childcare or to cover those health and dental care expenses (deductibles, etc.) that are not reimbursed by an insurance carrier.

DEFERRED COMPENSATION PROGRAM : Employees may contribute to a 457(b) account up to the maximum as determined by the IRS annually. There is no City contribution.

RETIREMENT :

Tier I - Employees hired prior to January 1, 2013, are covered by the "2.5% at 55" single highest year option of the Public Employees' Retirement System (PERS) plan. Employees contribute eight percent (8%) of salary to PERS on a tax-deferred basis. Employees hired after January 1, 2013 that have already been enrolled in CalPERS or another reciprocal retirement system and do not have a break in service of more than six (6) months may be hired into Tier I. The plan also includes the 1959 Survivor Benefit (Indexed Level), and $5,000 death benefit.

Tier II - Employees hired after January 1, 2013, are covered by the "2% at 62" three highest year average option of the Public Employees' Retirement System (PERS) plan. Employees contribute half of the normal cost to PERS on a tax-deferred basis. The plan also includes the 1959 Survivor Benefit (Indexed Level), and $5,000 death benefit.

BILINGUAL INCENTIVE : Employees may receive $85 per pay period if designated by the department head and certified by Human Resources to use bilingual verbal and translation abilities for languages such as Spanish, Korean, Vietnamese, or other designated languages. A designated and certified bilingual employee required to utilize his/her verbal-only bilingual abilities (Vietnamese, Korean, Spanish and/or any other language designated by the City Manager) on City business will be paid $65 each pay period.

TUITION REIMBURSEMENT : Employees who successfully pass probation may receive up to $3,000 per year for pre-approved completed coursework toward a college degree.

RIDESHARE PROGRAM : Incentives in the form of various gift certificates and transportation subsidies are provided to encourage ride sharing and other types of alternate commuting modes.

Please visit the City's website for more information:

THE BENEFITS LISTED ABOVE ARE ONLY RELEVANT TO FULL TIME EMPLOYEES. BENEFITS FOR PART-TIME BENEFITED AND NON-BENEFITED EMPLOYEES WILL DIFFER FROM THOSE OF A FULL TIME EMPLOYEE.

01

Please carefully read these instructions: Your responses to the supplemental questions below will be used to determine your qualifications for the position. You are required to answer ALL of the supplemental questions as truthfully and accurately as possible. Your responses to these questions are subject to verification and may be assessed in subsequent examination parts. Any sign of deliberate misinformation or intentional exaggeration will result in disqualification from this examination process. Please indicate "Yes" to reflect that you have read and understand this information. Please indicate "No" if you wish to voluntarily withdraw from the application process for this position. Yes

No

02

What is highest level of education that you have completed? Some High school

High school diploma, GED, or HiSET

Associates Degree

Bachelors Degree

Masters Degree

PhD or higher

03

In reference to the previous question, what was your major field of study?

04

How many years of experience in system analysis, implementation, and maintenance of various information technology systems do you possess? Less than 1 year

1 year but less than 2 years

2 years but less than 3 years

3 years but less than 4 years

4 years or more

None of the Above

05

Which of the following do you have experience in? (Check all that apply.) JavaScript

Ruby

Python

Linux

Networking

Cyber Security

Database Technology

None of the Above

06

Please describe your experience in the areas you selected in question #5. If you selected "None of the Above", please type "N/A" in the textbox below.

07

To what extent is your experience in Project Management? I have no experience in this.

I have some knowledge of it.

I have assisted others in this.

I have done this but not extensively.

I have extensive experience in this.

08

Please describe your experience in Project Management. If you do not have experience in this, please type "N/A" in the textbox.

Required Question

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