Senior Manager, Software Engineering, Infrastructure

San Francisco, CA, United States

Senior Manager, Software Engineering, Infrastructure

At Ripple, we're building a world where value moves like information does today. It's big, it's bold, and we're already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.

If you're ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK

In this role, you will lead/manage a team that oversees the infrastructure, Internal Development Platform and continuous availability and reliability for the RippleNet services and other Ripple products. The role will span overseeing the development and reliability of key infrastructural components related to compute, build, integration, deployment , secure access among others. You are someone who is acutely focussed on site reliability but also has a close pulse on the internal engineering experience, and makes good tradeoffs on what to build and why. You understand how to build Internal Developer Platforms and ways to make continual progress and delivery without getting bogged down by complexity. You have good mechanisms to assess reliability, availability , latency and cost and ensure the right instrumentation is in place to enable these to be reviewed and improved. You are a force multiplier for developers and application owners in the organization.

WHAT YOU'LL DO

Lead and inspire a team of Infrastructure engineers to continuously deliver availability and reliability of Ripple products

Have a good attitude toward Platform Engineering and developing Internal Developer Platforms

Building and operating production software at internet scale

Balancing bias to action with the ability to make well-informed bets

Collaborating closely with our key partners as well as engaging directly with engineering customers to understand their needs and improve their experience

Owning, creating and maintaining processes and tooling for infrastructure organization, adding your own tooling and processes.

Support operations for infrastructure features and services

Build in observability for internal infrastructure services as well as provide related observability frameworks for applications

Minimize our mean time to resolve incidents by reacting to monitoring alerts, problems reported by employees or customers in a timely manner

WHAT YOU'LL BRING:

Strong familiarity with AWS tools and services

10+ years of total experience with 5+ years of management experience in building and leading diverse software infrastructure engineering teams.

Experience building and operating highly reliable distributed systems in a cloud environment

Customer-focused curiosity, passion for technology, pragmatic thinking, ability to jump into an ambiguous area, and break down complex problems

Demonstrated experience in improving the reliability and operational automation of complex, multi-tier systems

A strong product approach along with experience in delivering large complex projects collaborating with a variety of multi-functional partners that are technology, operations or business focused.

Experience with monitoring systems and incident management

Experience operating software as a service

Experience working in the FinTech a plus

Experience participating in incident response

WHO WE ARE:

Do Your Best Work

The opportunity to build in a fast-paced start-up environment with experienced industry leaders

A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.

Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.

In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.

Weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team

We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances

Competitive salary, bonuses, and equity

Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support

Employee giving match

Mobile phone stipend

Take Care of Yourself

R&R days so you can rest and recharge

Generous wellness reimbursement and weekly onsite & virtual programming

Generous vacation policy - work with your manager to take time off when you need it

Industry-leading parental leave policies. Family planning benefits.

Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees.

Ripple is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.

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