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Mixpanel
San Francisco, CA, United States
About Mixpanel Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions. Over 8,000 customers, including co
Job Source: MixpanelMoney Fit by DRS
San Francisco, CA, United States
In 2020, unpaid family caregivers provided an estimated 34+ billion hours of care , worth over $470 billion to the economy. COVID-19 devastated our care infrastructure, and millions left the workforce to provide care in home. As baby boomers age into retirement and increase demand for home care services, quality care becomes harder for families
Job Source: Money Fit by DRSCoperniq
San Francisco, CA, United States
[Full Time] Head of Customer Success at Coperniq (United States) | BEAMSTART Jobs Head of Customer Success Coperniq United States Date Posted 10 Jun, 2023 Work Location San Francisco, United States Salary Offered $130 $150 yearly Job Type Full Time Experience Required 6+ years Remote Work No Stock Options Yes Vacancies 1 available About Coperniq
Job Source: CoperniqSprig
San Francisco, CA, United States
About Sprig Sprig is a user insights platform backed by top-tier investors, including Andreessen Horowitz, Accel, and First Round Capital. Our suite of products enable our customers to combine traditional analytics with qualitative product data so they can build an exceptional product experience for their users. Leading tech companies like Notion,
Job Source: SprigText Blaze
San Francisco, CA, United States
[Full Time] Head of Customer Success at Text Blaze (United States) | BEAMSTART Jobs Head of Customer Success Text Blaze United States Date Posted 31 Oct, 2022 Work Location San Francisco, United States Salary Offered $110000 — $150000 yearly Job Type Full Time Experience Required 3+ years Remote Work Yes Stock Options Yes Vacancies 1 availabl
Job Source: Text BlazeAidaly Corp
San Francisco, CA, United States
In 2020, unpaid family caregivers provided an estimated 34+ billion hours of care , worth over $470 billion to the economy. COVID-19 devastated our care infrastructure, and millions left the workforce to provide care in home. As baby boomers age into retirement and increase demand for home care services, quality care becomes harder for families
Job Source: Aidaly CorpHaystack
San Francisco, CA, United States
[Full Time] Head of Customer Success at Haystack (United States) | BEAMSTART Jobs Head of Customer Success Haystack United States Date Posted 31 Oct, 2022 Work Location San Francisco, United States Salary Offered Not Specified Job Type Full Time Experience Required 3+ years Remote Work Yes Stock Options No Vacancies 1 available About Haystack
Job Source: HaystackConfidential
San Francisco, CA, United States
Head of Customer Success About the Company Innovative AI-powered push-to-talk app Industry Internet Type Privately Held Founded 2000 Employees 2-10 About the Role The Company is seeking a Head of Customer Success to join their pioneering team. This strategic role is pivotal in the company's mission to transform the way field professionals connect
Job Source: ConfidentialSan Francisco, CA, United States
Note: This is a full-time on-site role with the nodaFi team in San Francisco, CA. We're looking for someone who is excited about the opportunity to play a large role in shaping the CS organization and the company culture as we continue to grow quickly.
Why: The Problem
One of the most critical industries in our society is currently plagued by 3 billion hours in unrealized human potential and over $70 billion in energy waste . At the same time, the tech industry has largely overlooked the problem, resulting in a massive need to be addressed.
Facilities management employs over three million people in the United States and stands as the silent backbone of our community. The dedicated professionals in this sector ensure our essential physical infrastructure remains operational every single day. Yet, they’re burdened by persistent inefficiencies which are further amplified by subpar software solutions.
What: Our Vision
At nodaFi, we’re on an audacious mission to reclaim 1 billion hours for the hardworking individuals who maintain our physical infrastructure . We believe that people working in the real economy deserve beautiful, intuitive software tools that empower them in their work.
We are hiring our first Head of Customer Success to help us build the foundation of a world-class Customer Success organization at nodaFi. We have some great early customers who love our product. We're looking to build on our existing systems to automate manual processes, identify additional ways we can more quickly provide value to our customers, and ultimately scale our CS motion to support the next 100,000+ nodaFi customers.
Your Impact
As the first Head of CS at nodaFi, you will be pivotal in building long-term, value-led relationships with our customers. Additionally, you'll set the tone by laying the foundation for a world-class customer success organization. Your roles and responsibilities will include:
Strategic Leader
Develop and execute on a Customer Success strategy aligned with our company mission.
Establish and refine tools, processes, and workflows for 11-star customer experiences.
Utilize your technical expertise to build out automations and workflows that will help scale the CS motion efficiently.
Collaborate with product and engineering to advocate for customer needs.
Relationship Builder
Develop strong, empathetic, value-led relationships with customers.
Serve as the primary point of contact for accounts.
Respond to support requests.
Foster a customer-centric culture within the organization.
Business and Sales Savvy
Identify opportunities for expansion within existing accounts.
Collaborate with sales for seamless customer transitions.
Track and analyze key performance metrics.
Oversee the Customer Success budget.
Seek continuous improvement in Customer Success practices.
Who You Are
4+ years in Customer Success, particularly in SaaS environments.
Effective leader with experience building and leading teams.
Empathetic with excellent people skills.
Strong operational and technical skills.
Business acumen with a focus on upselling and NRR growth.
Innovative, gritty, and scrappy. Excited to roll up your sleeves and build from scratch.
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Email Alert for Head of Customer Success jobs in San Francisco, CA, United States
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