Senior Software Engineer

San Diego, CA, United States

Company Description Dropbox is a special place where we are all seeking to fulfill our mission to design a more enlightened way of working. We’re looking for innovative talent to join us on our journey. The words shared by our founders at the start of Dropbox still ring true today. Wouldn’t it be great if our working environment—and the tools we use—were designed with people’s actual needs in mind? Imagine if every minute at work were well spent—if we could focus and spend our time on the things that matter. This is possible, and Dropbox is connecting the dots. The nearly 3,000 Dropboxers around the world have helped make Dropbox a living workspace - the place where people come together and their ideas come to life. Our 700+ million global users have been some of our best salespeople, and they have helped us acquire customers with incredible efficiency. As a result, we reached a billion dollar revenue run rate faster than any software-as-a-service company in history. Dropbox is making the dream of a fulfilling and seamless work life a reality. We hope you’ll join us on the journey.

Team Description At Dropbox, we aim to put the customer at the center of everything we do. With over 700 million registered users, the Customer Experience (CX) team is at the forefront of simplifying how our users and customers interact with Dropbox. We focus on solutions that work for our customers as well as implementing technologies that will simplify our customers’ journey. We bring the customer voice across the organization to ensure Dropbox delivers the best possible customer experience.

Role Description As part of our Customer Experience (CX) organization, the CX Technology team is responsible for maximizing business results through the innovative use of technology. You will be responsible for translating our service strategy into effective capabilities for both our customers and our agents handling customer inquiries and then advancing the technical capabilities to support those needs.

We are seeking a Senior Software Engineer with experience building large-scale systems and integrating third-party applications. You will make it easier for our team to understand and solve user’s problems, shape how users interact with Dropbox through our support website, integrate support ticketing with other internal systems, be a champion of secure and scalable internal development practices, and build tools that help users diagnose and solve issues on their own.

Responsibilities You will articulate a technical vision for a more enlightened way of working and work with multi-functional partners to deliver that vision

You will write code as we expect our technical leadership to be in the trenches alongside junior engineers, understanding root causes and leading by example

You will partner with product managers, designers and analysts to deeply understand the needs of our users and build a product that serves those needs

You will develop and execute against both short and long-term roadmaps, making effective tradeoffs between business impact, user experience, and a high-quality technical foundation

You will improve the team and company – you will be an active participant in our culture (mentorship, interviewing, and new initiatives)

You will own relationships with other engineering teams and collaborate with other functions within Dropbox

Requirements BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent technical experience

5+ years of software engineering and/or work related industry experience

Previous success developing and shipping a large-scale web application with a user-empathetic mindset

Skilled at building user-facing software and supporting systems and libraries for the web

You can handle projects end-to-end and are able to build a minimum working product quickly

Experience with data and ETL pipelines is a plus

Total Rewards Dropbox takes a number of factors into account when determining individual starting pay, including job and level they are hired into, location/metropolitan area, skillset, and peer compensation.  We target most new hire offers between the minimum up to the middle of the range.

Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Current Salary/OTE Ranges (Subject to change):

• US Zone 1: $153,000 - $180,000 - $207,000.

• US Zone 2: $137,700 - $162,000 - $186,300.

• US Zone 3: $122,400 - $144,000 - $165,600.

Dropbox uses the zip code of an employee’s remote work location to determine which metropolitan pay range we use. Current US Zone locations are as follows:

• US Zone 1: San Francisco metro, New York City metro, or Seattle metro

• US Zone 2: Austin (TX) metro, Chicago metro, California (outside SF metro), Colorado, Connecticut (outside NYC metro), Delaware, Massachusetts, New Hampshire, New York (outside NYC metro), Oregon, Pennsylvania (outside NYC or DC metro), Washington (outside Seattle metro) and Washington DC metro

• US Zone 3: All other US locations

#LI-DNP

Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include, but are not limited to:

Competitive medical, dental and vision coverage

(US Only) Competitive 401(k) Plan with a generous company match and immediate vesting

Flexible Time Off/Paid Time Off, paid holidays, Volunteer time off and more

Protection Plans including; Life Insurance, Disability Insurance and Travel benefit plans

Perks Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food & groceries, and much more

Parental benefits including; Parental Leave, Child and Adult Care, Day Care FSA (US Only), Fertility Benefits (US Only), Adoption and Surrogacy support and Lactation Support

Mental Health and Wellness benefitsFree Dropbox space for your friends and family

Additional benefits details are available upon request.

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).