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Senior Network Engineer

Grapevine, TX, United States

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

SUMMARY

Working independently, the Senior Network Engineer plans, designs and develops local area networks (LANs) and wide area networks (WANs) across the organization, participating in the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This position will also analyze and resolve network hardware and software problems and provide end-user training.  The principal business outcome for this position is the stability and integrity of GameStop’s data network services.  This senior level role is characterized by increased levels of independent work to be performed, more complex engineering work, elevated extent to which process recommendations are expected, increased experience levels required, and mentoring responsibilities.  An associate in this position may interact with his or her supervisor as needed by either. Most activities can be completed without a supervisor’s advance approval.  Mentoring and leading team activity is a key skill to this role.

This position will sit onsite in Grapevine, TX.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Implement new and enhanced technologies into the network

Adoption and adherence to current IT policies and processes

Design, implement and support Next Generation Firewalls or Unified Threat Management appliances

Support the design and analysis of LAN/WAN/WLAN network improvements and enhancements

Monitor system hardware and software and manage system and service performance.

Maintain documentation and diagram regarding network configuration, operating procedures, and runbook records

Determine capacity and performance planning goals

Prepare evaluation studies and make recommendations for vendor management and/or device selection

Participate in on-call rotation to respond to needs of a 24x7 environment. Must be flexible to work extended hours when required and be available for periodic weekend work

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

Must have industry standard knowledge in LAN, WAN, and WLAN technologies and protocols

At least 2 years supporting public cloud network set up  (e.g., AWS, GCP)

Working knowledge of common router, switch, firewall, VPN, and management platforms among popular product families  (e.g., Cisco, Palo Alto, Fortinet)

Ability to think and troubleshoot full OSI stack from L1 though L7 including the ability to help App/Dev teams with application access concerns

Network management and troubleshooting skills should include working knowledge of protocol analyzers, change management, and network monitoring systems

Strong interpersonal skills and a team player

Working knowledge of effective problem solving and identifying innovative solutions, including new products and demonstrate flexibility in day-to-day work

Proficient written and verbal communication skills using spoken English, including the ability to explain complex ideas to others with varying levels of expertise throughout the organization

Proficient organizational skills, with the ability to handle multiple, overlapping, and potentially conflicting priorities

Ability to remain highly effective under stress, and respond to pressure in a manner acceptable to others and to the organization

Demonstrated ability to develop and support scalable services technologies, observing SLAs and throughput constraints

Consistently demonstrate a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest and ethical responsibilities

PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

A bachelor’s degree in Engineering, Information Systems, Computer Science or other related degree

Cisco CCNA certification required, CCNP/CCDP preferred

5+ years of experience supporting, installing, configuring and troubleshooting enterprise network environments with Cisco product

Experience supporting Aruba, Palo Alto or Fortinet devices

Experience supporting Network Access Control (802.1x) for wired and wireless networks, using  Aruba ClearPass Policy Server  and Meraki

Experience working with SSL Certificate Authorities and certificate management

Detailed technical knowledge in security engineering, system and network security, authentication and authorization protocols, cryptography and application security

Working knowledge of Load balancer e.g. F5 LTM

Knowledge of network security and controls

Strong documentation skills, proficient in design documents and diagrams

Working knowledge of multi-unit (chain) retail systems and processes

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