Customer Service Liaison

Sacramento, CA, United States

Under the direction of the District's Public & Legislative Affairs Information Branch Manager (an Information Officer II), the incumbent (Public Information Officer - Customer Service Liaison) will perform complex professional and technical tasks associated primarily with the District's Maintenance Division, to respond to the public and local agency partners as a representative of Caltrans District 10, managing the District's Customer Service Request Program. The PIO/Customer Service Liaison will also act as a back up to other Public Information Officers in developing and delivering general communications campaigns; providing proactive and reactive responses to media; writing and editing documents; collecting/analyzing/reporting data; using various media platforms to disseminate information; and supporting internal and external communications.

Eligibility for hire may be determined by your score on the Information Officer I examination list. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. The exam is located here: https://www.calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=1275

PARF 10-4-536 / JC-404521

You will find additional information about the job in the Duty Statement .

Working Conditions

Position is located in Stockton, San Joaquin County.

Multiple positions may be filled from this recruitment.

Due to the nature of the position, frequent travel is required throughout the eight counties of District 10 boundaries or infrequently statewide to visit litter abatement/ encampment sites, project sites, and/or meet with stakeholders and partners and work varying hours, receive telephone calls at all hours of the day and night. Possession of a valid driver's license and current defensive driver's certification are required. The incumbent will be exposed to computers, various lighting conditions, including but not limited to artificial lighting in a standard work cubicle in the office setting or at an approved telecommute location. Incumbent will be required to stand or sit for prolonged periods. However, due to periodic problems with the heating and air conditioning, the building temperature may fluctuate. Must be able to work at a keyboard and focus on complex tasks for long periods of time. Must be able to organize and prioritize large volumes of work documents. When participating in events, may need to work outdoors in varying temperatures for several hours at a time. Overtime may be required, and vacations may be restricted during peak times and fiscal year-end closing.

This position may be eligible for telework. The amount of telework is at the discretion of the Department and based on Caltrans's evolving telework policy. Caltrans supports telework, recognizing that in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksites with minimum notification if an urgent need arises. The selected candidate will be required to commute to the headquartered location as needed to meet operational needs. Business travel may be required, and reimbursement considers an employee's designated headquartered location, primary residence, and may be subject to CalHR regulations or applicable bargaining unit contract provisions. All commute expenses to the headquartered location will be the responsibility of the selected candidate.

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

INFORMATION OFFICER I (SPECIALIST)

Additional Documents Job Application Package Checklist

Duty Statement

Position Details Job Code #:

JC-404521

Position #(s):

910-001-5601-XXX

Working Title:

Customer Service Liaison

Classification:

INFORMATION OFFICER I (SPECIALIST) $5,684.00 - $7,114.00 A

# of Positions:

Multiple

Work Location:

San Joaquin County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information Caltrans Mission: Provide a safe and reliable transportation network that serves all people and respects the environment.

Caltrans Vision: A brighter future for all through a world-class transportation network.

The Caltrans workforce is made up of diverse and unique individuals who contribute to our organizational success. Caltrans is about celebrating diversity, valuing one another, and recognizing that Caltrans is strong not in spite of the diverse attributes of our workforce, but because of our diversity.

Department Website: www.dot.ca.gov

Frequently Asked Questions for an Applicant: http://dot.ca.gov/jobs/docs/faq-ct-applicants-081617.pdf

Director's EEO Policy : https://dot.ca.gov/programs/equal-employment-opportunity

Director's EEO Policy Statement: https://dot.ca.gov/programs/equal-employment-opportunity

Special Requirements Occasional travel may be required. Possession of a valid driver's license is required when operating a state owned or leased vehicle.

A Statement of Qualifications (SOQ) is a discussion of how an applicant's education, training, experience, and skills meet the criteria in the duty statement and qualify the applicant for the position. Please include a single-spaced, Arial 12-point font SOQ that does not exceed two pages along with your resume. Please address the following below:

1) Describe your work experience collaborating with various government agencies, elected officials, media and/or the public.

2) Describe your experience working on high priority cases or projects. How did you manage your time effectively?

3) Describe your experience, if any, working on/for newspapers, television, radio and/or online media.

Failure to include a resume and an SOQ may result in disqualification for interview.

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are basing your eligibility on education, you must include your unofficial transcript(s)/diploma for verification. Unofficial, original, or official sealed transcripts will be accepted and may be required upon appointment. Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent. Here is a list of evaluation agencies: https://www.naces.org/members . Please redact birthdates and social security numbers.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 5/17/2024

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Transportation

Attn: Caltrans HR Contact

Certification Services MS-90

P O Box 168036

Sacramento , CA 95816-8036

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Transportation

Caltrans HR Contact

Classification and Hiring Unit - ECOS

1727 30th Street, MS 90

Sacramento , CA 95816

Closed on weekends and State Holidays

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.

Resume is required and must be included.

Statement of Qualifications -

A Statement of Qualifications (SOQ) is required. Please see the Special Requirements section for SOQ instructions.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Excellent verbal and written communication skills

Able to think strategically

Able to clearly express complex topics in a manner easily understood by the general public

Able to create concise and well-written narratives as a departmental spokesperson

Bilingual in Spanish a plus

Benefits

Click HERE to view the Benefits Summary for Civil Service Employees in the State of California.

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Human Resources Contact:

Javeeria Tahir

(916) 227-7694

[email protected]

Hiring Unit Contact:

Anthony Presto

(209) 986-0859

[email protected]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

Caltrans EEO Office

(844) 368-3367

[email protected]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Important Application Information

The STD. 678 is required, and each section must be filled out completely and thoroughly. For mailed or hand delivered applications to be considered for this position, you are required to include the Job Control (JC-404521) PARF (#10-4-536) and title of the position (Information Officer I Specialist) on the State application (STD. 678) form.

Electronic applications through your Cal Career Account are highly recommended.

Candidates that meet the minimum qualifications based on possession of EDUCATION, LICENSE, OR CERTIFICATE must include a copy of your degree/transcripts or LICENSE/CERTIFICATE along with your application (STD. 678) to be considered for this position.

NOTE: Do not submit the "Equal Employment Opportunity" questionnaire (page 5) with your completed State application (STD. 678). This page is for examination use only. Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number, birth date, driver's license number, examination results, LEAP status, marital status, and age. The job application packet checklist is not required to apply for this position. Failure to follow these instructions may result in your application not being considered for this position.

Survey:

Please take this 1-minute Caltrans Recruitment survey to tell us how you found out about this job!

https://www.surveymonkey.com/r/HMQ7LDR

https://youtu.be/oC9wIp8QalI

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.