UX Research Manager

Atlanta, GA, United States

FanDuel Group (“FanDuel") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.

FanDuel has a presence across all 50 states with approximately 17 million customers and 28 retail locations. FanDuel is based in New York with offices in New Jersey , Georgia, California, Oregon, Canada and Scotland.

Its networks FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer over-the-top platforms.

FanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

THE ROSTER

At FanDuel, we give fans a new and innovative way to interact with their favorite games, sports and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creatives professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.

THE POSITION

Our roster has an opening with your name on it

We are looking for a visionary UX Research Manager to lead our core product and experience vertical, which focuses on Account, Wallet, and Responsible Gaming teams. This critical role will drive the enhancement of our user experience, ensuring our products are intuitive, accessible, and lead the market in user engagement.

THE GAME PLAN

Everyone on our team has a part to play

Manages a dedicated team of UX Researchers, overseeing both strategic and tactical operations within the core product and experience vertical.

Directs team projects with medium to high complexity and ambiguity, ensuring clear goals and efficient project progression.

Educates both team members and stakeholders on UX & Design best practices, fostering a culture of continuous improvement.

Responsible for the organization and output quality of a specific product vertical or team subset, collaborating closely with Leads or Principals.

Initiates and advances projects autonomously, requiring minimal guidance to move forward effectively.

Operates under broad objectives, formulating strategies to achieve deadlines and organizational goals.

Innovates problem-solving techniques by applying established methods and proactively anticipating potential challenges.

Leads and facilitates discussions in both UX&D-specific and broader organizational meetings, enhancing cross-functional communication.

Actively contributes to team meetings, sharing insights and fostering collaborative discussions.

Engages in comprehensive application reviews, case studies, experience reviews, and live exercises to enhance product quality and user experience.

Receives coaching on interpersonal and management skills, aiming for professional growth in leadership capacities.

Acquires and applies skills in providing objective, timely, and constructive feedback.

Mentors team members in technical competencies, enhancing team capabilities and cohesion.

Assists with the integration and training of new team members, ensuring a smooth and welcoming onboarding process.

THE STATS

What we’re looking for in our next teammate

5+ years of experience in UX research, including significant experience leading research projects and teams.

Master’s degree in Human-Computer Interaction, Psychology, Social Science, or a related field.

Demonstrated expertise in a variety of research methodologies such as usability studies, A/B testing, user interviews, and field studies.

Strong leadership skills and experience in managing and mentoring research teams.

Excellent collaboration and communication skills, with a proven track record of influencing cross-functional teams.

Exceptional stakeholder management and relationship building skills, with the ability to negotiate and align diverse group interests.

Deep understanding of user-centered design principles and a passion for delivering exceptional user experiences.

Experience in the gaming or digital entertainment industries is highly desirable.

PLAYER BENEFITS

We treat our team right

From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give. Competitive compensation is just the beginning. As part of our team, you can expect:

An exciting and fun environment committed to driving real growth

Opportunities to build really cool products that fans love

Mentorship and professional development resources to help you refine your game

Be well, save well and live well - with FanDuel Total Rewards your benefits are one highlight reel after another

FanDuel is an equal opportunities employer and we believe, as one of our principal states, “We Are One Team!” We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included. We want our team to include diverse individuals because diversity of thought, diversity of perspectives, and diversity of experiences leads to better performance. Having a diverse and inclusive workforce is a core value that we believe makes FanDuel stronger and more competitive as One Team!

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