Technical Support Engineering Intern - Fall 2024 San Mateo, CA United States Technical Support [...]
San Mateo, CA, United States
The Role
As a Technical Support Engineering Intern, based out of our San Mateo HQ, you will work on leading-edge cloud-managed IoT technology while providing troubleshooting, design, and integration assistance to our growing base of enterprise customers. Interns work on the same issues and projects as full-time Technical Support Engineers. If you are interested in making an impact and learning valuable career skills in a highly technical environment, come join us!
Responsibilities
Troubleshoot network, hardware, and software issues related to the Verkada platform
Provide best practice design and integration expertise to enterprise customers
Communicate technical matters to customers both orally and in writing
Own customer issues from creation to resolution
Collaborate with Engineering and Product teams to test new products and identify bugs
Contribute content to our Knowledge Base
Lab testing and team projects
Requirements
Available for a full-time (40 hours per week) in-person internship from September - December 2024 in San Mateo, CA
Third or Fourth year college student enrolled in a Bachelor’s or Master's degree program in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity from an accredited university
Coursework with a focus on computer networking, Linux, or computer systems
Ability to communicate complex technical matters both orally and in writing
Demonstrated problem-solving skills and attention to detail
Ability to work within a team environment
Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+
Intern Perks & Benefits
Verkada is committed to investing in the holistic health and wellbeing of all employees and their families. Our internship perks and benefits programs include, but are not limited to:
Monthly housing stipend for those who need to relocate (on top of hourly wage)
Healthy breakfast, lunch, and dinner provided daily
Intern events and mixers
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