Reservation Agent
Los Angeles, CA, United States
Midway Auto Group was named Southern California Top-Rated Places to Work in 2023 due to many factors including our customer- centric culture, excellent career advancement and growth opportunities, as well as a fun work environment centered around team building. Midway's growth is exciting and our Call Center is seeking a highly motivated, enthusiastic, and detail-oriented Reservation Agent to support our LAX operations. The ideal candidate will express an energetic personality to mirror our Exotic and Luxury vehicle fleet. With Midway Car Rental's continued growth, the individual must be zealous in personal growth within the company and be a valuable asset to the company's growth.
RESPONSIBILITIES:
Demonstrate exceptional customer service with an excellent phone etiquette.
Multi-tasking: listening, talking, inputting information into our rental system.
Create reservations, sales, and upsell customers
Respond to email inquiries
Be knowledgeable on vehicle fleet and be able to provide any additional information necessary regarding option and/or additional services offered.
Assist customers by effectively responding to or resolving customer service issues.
REQUIREMENTS: 1-2 years of customer service experience
Require strong English communication skills, both verbal and written
Extremely high energy level
Available to work nights, weekends, and holidays
Great at multi-tasking
Attention to detail and organized
Pass background, inclusive of Pre-Employment Drug Test
Clean driving record (no more than one violation, DUI, reckless driving, or any other serious driving offenses in the last 3 years)
Minimum 3yearsof licensed driving history
Compensation: $18-$20/ hourly
Company Benefits: Paid Holidays, Vacations and Sick Days Off
Medical, Dental, and Vision insurances for full-time employees on the 1st month after 60 days of employment
401(k) participation and Employee Stock Ownership Plan for employees after 6 months of employment