Information Technology Support Engineer

Our enterprise-level client is seeking to add an IT Support Engineer to the team in Alpharetta, GA.

Job Notes:

6+-month contract / extensions and perm conversion are possible but not guaranteed

Drug & Background required.

Pay Rate = $25 w2 per hour + benefits

Key Responsibilities:

Reimage and deploy PCs as part of refresh or break/fix processes

Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals

Support users with Office 365 applications and Windows OS issues

Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools

Collaborate remotely with team members across other locations to resolve complex issues

Perform basic hands‑and‑feet network support: check switch power status, create console sessions as directed

Ensure timely and professional communication with end users and team leads

Technical Environment & Minimum Requirements:

Proven hands‑on experience with Office 365 at the deskside level

Basic knowledge of device imaging, reimaging, and PC deployment best practices

Excellent problem‑solving and customer service skills

Nice to Have:

Experience using ServiceNow or similar ticketing systems

Familiarity with Windows Autopilot deployments

Hands‑and‑feet network support (switch checks, console sessions)

Certifications:

Certifications such as A+, MCP, or ITIL are a plus but not required

Why Work with Merge IT?

We don’t just connect people with jobs, we connect top IT talent with game‑changing opportunities at some of the biggest names in tech, finance, healthcare, and more. Our team is passionate about helping you land the role that propels your career forward.

Be You. With Us.

Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law.

Seniority level

Associate

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting

Your next opportunity starts here. Let’s make it happen.

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