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ActioNet
San Antonio, TX, United States
Description ActioNet has an immediate opportunity for an IT Service Desk Specialist. ActioNet is an IT service provider and solutions integrator headquartered in Vienna, VA that works with the Federal Government and Department of Defense. Join our dynamic team, where you will comprehensively understand IT Service Management (ITSM) processes and p
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Job Source: NetImpact StrategiesRx Technology
San Antonio
Job Description Job Description Job Description We are looking for a Rock Star IT Professional who is looking to work in an exciting, fast paced environment! Position is in our office with onsite client visits when required. We are a customer service company first and an IT company second. We are an outsourced IT provider with clients in San A
Job Source: Rx TechnologySan Antonio, TX, United States
IT Service Desk Specialist Level II | Req#3464 ActioNet has an immediate opportunity for an IT Service Desk Specialist . ActioNet is an IT service provider and solutions integrator headquartered in Vienna, VA that works with the Federal Government and Department of Defense.
Join our dynamic team, where you will comprehensively understand IT Service Management (ITSM) processes and procedures. You resolve and close out escalated incidents, change requests, and service requests. You also may be responsible for managing and maintaining ServiceNow Support Queues to ensure timely response s.
Responsibilities:
Windows 11 Operating System troubleshooting, updating, and deployment.
Computer hardware parts, and how to add/remove hard drives.
Microsoft Active Directory Users and Computers
Microsoft Office 365 applications including MS Teams.
Microsoft Group Policy
Microsoft Security Objects, for folder permissions and policies.
Mobile devices, iPhones, and Androids
Network (TCP/IP), 802.11x, proxy, wired/wireless, and infrastructure.
VOIP (AVAYA) telephones
VPN management and troubleshooting
Remote Desktop support
Information Security to maintain security posture
Microsoft Endpoint Configuration Manager (MECM) previously known as SCCM, and Software Center
Virtual application knowledge such as Citrix
ServiceNow knowledge for completing service tickets
Ability be flexible with new approved software and utilize their knowledge base
Audio/Video support with computers for conference presentations
Provide on-site equipment repair or deskside support services to include services for drop-off of equipment for configuration, reconfiguration, or repair as required
Provide on-site hardware repair staff and off-site repair coordination when providing repair/support services for equipment not maintained or supported under other contract vehicles or warranties as needed
Provide the capacity to configure or reconfigure workstations or other approved peripherals in on-site deskside support location(s) customer support area inside each supported facility; the Contractor must also be able to rapidly and efficiently expand these capabilities to ensure that all workstations/peripherals are updated, upgraded, or patched as required
Provide methods for managing all deskside support service support requirements; the Contractor shall provide communications capabilities among and between key staff, management personnel and or other IT support groups to provide the greatest flexibility and mobility in support of the customer assistance requirements
Be responsible for notifying the appropriate equipment repair Contractor of equipment malfunction for component(s) covered by maintenance agreements and warranties supported under this PWS
Support end user service requests for computer software installation as needed. Service requests may be via the ServiceNow ticketing system or requests could be via walk-in customer support
Requirements:
CompTIA Security+ certification or another equivalent IAT Level 2 certification
Security Clearance
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 24+ years of stellar past performance, ActioNet is the premier Trusted Innogrator !
We are committed to give back to our Community , help others and make the world a better place for our next generation
ActioNet is proud to be named as a Top Workplace for the ninth year in a row (2014 - 2022). We have 98 % of Customer retention rate. We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation.
What's in It For You?
As an ActioNeter , you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career. Are you ready to make a difference?
ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
********Direct Applicants, only. No Agencies, No third-party recruiters, please********
ActioNet Core Value #1 - Instill Integrity In Everything We Do
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Email Alert for IT Service Desk Specialist Level II jobs in San Antonio, TX, United States
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