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Water Environment Federation
Alexandria, VA, United States
Water Environment Federation WEF How This Position Contributes to the Team The Director, Customer Success reports directly to the Managing Director, Business Development, Corporate Sales & Industry Relations and is responsible for managing WEF’s Customer Success Team (CST). The CST is the primary point of contact for corporate partners and custom
Job Source: Water Environment FederationInizio Partners
Tysons, VA, United States
CLIENT Our client is a fast-growing leader in the Data Privacy industry. Their patented hybrid artificial intelligence technology is currently used by Fortune 500 companies to help protect customer/consumer data and also comply with privacy laws around the world. ROLE We are currently recruiting a Director of Customer Success who will be respons
Job Source: Inizio PartnersAINS LLC DBA OPEXUS
Washington
Job Description Job Description OPEXUS is seeking a Director of Customer Success to join our team and help provide cutting-edge technology and exceptional customer service across the globe. The Director of Customer Success leads a team of advocates responsible for shaping exceptional experiences throughout the customer lifecycle. The Directo
Job Source: AINS LLC DBA OPEXUSMoney Fit by DRS
Washington, DC, United States
OPEXUS is seeking a Director of Customer Success to join our team and help provide cutting-edge technology and exceptional customer service across the globe. The Director of Customer Success leads a team of advocates responsible for shaping exceptional experiences throughout the customer lifecycle. The Director will build a signature, streamlin
Job Source: Money Fit by DRSTurning Point Global Solutions
Rockville, MD, United States
We are seeking a highly experienced individual to join our expanding team as a Director of Customer Success. In this role, you will serve as a strategic customer support point of contact possessing specialized expertise in telecom and porting. The ideal candidate will have over 15 years of experience and expertise in the telecommunications industry
Job Source: Turning Point Global SolutionsGilder Search Group
Rockville, MD, United States
Turning Point Global Solutions - Rockville, Maryland We are seeking a highly experienced individual to join our expanding team as a Director of Customer Success. In this role, you will serve as a strategic customer support point of contact possessing specialized expertise in telecom and porting. The ideal candidate will have over 15 years of expe
Job Source: Gilder Search GroupTurning Point Global Solutions
Rockville
Job Description Job Description We are seeking a highly experienced individual to join our expanding team as a Director of Customer Success. In this role, you will serve as a strategic customer support point of contact possessing specialized expertise in telecom and porting. The ideal candidate will have over 15 years of experience and expertise
Job Source: Turning Point Global SolutionsFlashpoint
Tysons, VA, United States
Flashpoint National Security Solutions is looking for a Customer Success Director to join our Customer Success team. Sitting at the nerve center of a rapidly scaling organization, you will be balancing tasks of different shapes and sizes -- some of which may be on fire -- and require strong organizational skills with an impeccable eye for detail. T
Job Source: FlashpointArlington, VA, United States
Level Access is a dynamic and rapidly expanding SaaS company that specializes in Digital Accessibility. Our innovative solutions empower businesses to ensure digital properties are inclusive and accessible. With a commitment to excellence, we are dedicated to providing exceptional value to our clients.
As the Director of Customer Success, you will play a pivotal role in ensuring the satisfaction and success of our customers. This leadership position requires a strategic thinker who can drive customer retention and employee engagement strategies for overall satisfaction. You will be responsible for building and leading a high-performing Customer Success team to deliver outstanding service to our clients ensuring gross retention targets are met.
Responsibilities:
Leadership and Team Management:
Recruit, mentor, and lead a team of Customer Success Managers.
Foster a collaborative and customer-centric culture within the team.
Customer Success Strategy:
Develop and implement a comprehensive customer success strategy aligned with company goals.
Drive customer adoption, retention, through proactive engagement strategies.
Customer Relationship Management:
Cultivate and maintain strong relationships with key clients.
Collaborate with Sales, Product, Onboarding, Enablement, Delivery and Support teams to ensure a seamless customer experience.
Customer Advocacy:
Identify opportunities for customer advocacy and referenceability.
Encourage and leverage satisfied customers for testimonials, case studies, and referrals.
Metrics and Analytics:
Establish and monitor key performance indicators (KPIs) to measure the success of customer success initiatives.
Utilize data and analytics to drive insights and continuous improvement.
Understand CRM systems such as Gainsight and Salesforce and are highly proficient in analyzing data and utilizing systems to report on KPIS and track customer success progress
Cross-Functional Collaboration:
Work closely with Account Managers to identify upsell and expansion opportunities.
Collaborate with Product teams to relay customer feedback for product enhancement.
Customer Onboarding and Training:
Work closely with the onboarding team to ensure customers achieve value quickly.
Assist enablement to develop and implement training programs to enhance customer product knowledge.
Qualifications:
Proven experience in a leadership role within Customer Success, ideally in a SaaS environment.
Strong understanding of the software industry, including SaaS and related services.
Exceptional leadership and team management skills.
Excellent communication, interpersonal, and problem-solving abilities.
Demonstrated success in driving customer retention and expansion strategies.
Bachelor's degree in a related field is preferred. Master's degree is a plus.
Application Process
This is a full-time salaried position with a competitive benefits package, including bonus opportunities and unlimited vacation/FTO. Salary is commensurate with experience. Please submit your cover letter and resume for immediate consideration.
Level Access is committed to workforce diversity. Equal Opportunity Employer. Copyright 2023, Level Access. All rights reserved.
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Director of Customer Success jobs in Arlington, VA, United States
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