Account Manager- Supply Chain Managed Services

Carmel, IN, United States

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.

We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability.

We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Job Description:

The Account Manager for Supply Chain Managed Services is accountable for developing long-term, successful relationships with their clients. Successful client relationships are achieved when the client derives tangible and quantifiable value from their relationship with Accenture, leading to new opportunities for expansion and ongoing revenue growth.

PERFORMANCE RESPONSIBILITIES

Externally, develop meaningful, value-added, and long-lasting relationships key senior business and functional leaders within the client organization(s) of assigned accounts

Develop a trusted advisor relationship with key customer stakeholders and executive sponsors

Deliver client value through data analytics, process engineering and continuous improvement, and advice on industry best practices that contribute to the betterment of their business

Internally, serve as the “general manager” coordinating the engagement and involvement of all departments necessary to ensure the timely and successful delivery of Accenture’s solutions in a manner that meets or exceeds customer goals and objectives

Operate as the lead point of contact for any and all matters specific to assigned clients

Identify revenue growth opportunities within the client base, develop those opportunities, and close the business

Accurately forecast, meet and/or exceed client revenue targets

Leverage prior experience and domain expertise to identify strategies and develop operational plans for improving client Return-on-Investment (ROI) that is realized as a result of services

Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Collaborate with internal business partners to ensure that client needs are being met

Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders

Assist with high severity requests or issue escalations as needed

Travel Requirement: 10-25% per month.

Basic Qualifications:

Minimum of 5 years of experience in service or operations delivery

Minimum of 2 years of experience working in functional areas of Supply Chain operations

Preferred Qualifications:

Outsourcing (BPO) experience, preferably customer support, order management, warehouse, and/or logistics processes

Telecommunications and/or cable industry experience preferred

Background in management consulting preferred

Professional Skills Requirements:

Experience networking with client organizations. Ability to identify the business opportunities.

Excellent listening, negotiation and presentation skills

Experience developing and delivering business cases, including positioning the return on investment (ROI) for proposed services with existing and/or potential clients

Ability to communicate effectively at all levels of the organization, including executive and C-level

Experience in delivering client-focused solutions based on customer needs

Ability to effectively interpret data and present results with confidence

Proven ability to manage multiple projects at a time while paying strict attention to detail

Excellent verbal, written and inter-personal communications skills

#LI-NA

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards)

Role Location Annual Salary Range

California $93,400 to $258,500

Colorado $93,400 to $223,300

District of Columbia $99,500 to $237,800

New York $86,500 to $258,500

Maryland $86,500 to $206,800

Washington $99,500 to $237,800

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Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)

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Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

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